10179 - VP, Product Deployment

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.


Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.


VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.


The Vice President, VXcis Implementation is accountable for leading the functional implementation organization responsible for successful deployment of VertexOne’s VXcis solution across utility clients. This leader owns functional team capability, client experience, solution quality, and measurable business outcomes for a portfolio of complex implementation programs, while partnering closely with the SVP of Implementation, who owns implementation across all solutions and the PMO.
The role requires a business owner mindset: translating company strategy into clear team direction, building repeatable systems that scale, driving accountability through metrics, and partnering cross-functionally with Product, Sales, Customer Success, Technology, Finance, and Partners to deliver predictable, high-quality outcomes.
Essential Job Duties:
• Own end-to-end functional delivery across a portfolio of VXcis implementation projects, ensuring schedule, scope, quality, budget, and customer outcome commitments are met.
• Establish, evolve, and enforce a scalable functional implementation methodology, including discovery, requirements validation, configuration, testing support, training, go-live readiness, cutover, and hyper-care practices.
• Ensure consistent execution of functional workstreams, deliverables, quality gates, and decision points across projects of varying complexity.
• Proactively identify, assess, and resolve risks, issues, dependencies, and escalations before they impact client confidence or delivery commitments.
• Partner with project leadership to maintain executive-ready portfolio visibility, including project health, delivery trends, resource constraints, and action plans.
VXcis Functional Expertise and Solution Quality
• Serve as the senior functional implementation leader for VXcis, ensuring the team applies deep utility meter-to-cash, customer information, billing, rates, collections, payments, service orders, and operational process knowledge.
• Define what “good” looks like for functional design, configuration decisions, client workshops, testing support, training readiness, and operational handoff.
• Drive functional solution quality by reducing rework, improving requirements clarity, standardizing configuration practices, and ensuring alignment between client business needs and product capabilities.
• Escalate recurring product, configuration, data, integration, or process friction to Product and Technology with clear business impact, evidence, and recommended resolution paths.
• Promote disciplined documentation of functional decisions, assumptions, gaps, risks, and client commitments.
Customer Experience and Stakeholder Leadership
• Build and maintain trusted relationships with client executives and implementation stakeholders, particularly during complex decision points, escalations, and go-live readiness discussions.
• Ensure the functional implementation experience is clear, structured, and confidence-building for clients from kickoff through stabilization.
• Set expectations with clients regarding scope, responsibilities, decision timelines, change control, and readiness requirements.
• Partner with Customer Success to ensure clean transition from implementation to steady-state support, including knowledge transfer, open-item clarity,