Cyber Defense Operations Hub and Incident Command Leader

Security is the foremost concern for Microsoft and our customers in a world increasingly challenged by digital threats, regulatory demands, and estate complexity. The Microsoft Security organization accelerates Microsoft’s mission to ensure that our company and industry effectively secure digital technology platforms, devices, and clouds across our customers’ diverse environments, as well as our own internal systems. Within Microsoft Security, the CISO organization is dedicated to defending the Microsoft estate and protecting our customers and partners who rely on it with our approach reinforced by the Microsoft Secure Future Initiative (SFI), a company wide effort to evolve how we design, build, test, and operate our products and services to achieve the highest possible standards for security. Our strategy is anchored in stopping adversaries through the integration of advanced threat intelligence, proactive threat hunting, rock solid operations, sustainable governance, and the facilitation of automation and augmentation with AI to anticipate, detect, and neutralize even the most sophisticated attacks. We cultivate a culture focused on growth, excellence, and empowering our teams and leaders to perform at their highest level, leading to innovations that impact billions of lives around the world.  

We are seeking an experienced Cyber Defense Operations Hub and Incident Command Leader to oversee and enhance the Operations Hub within Microsoft’s Cyber Defense Operations. The Operations Hub is the centerpiece of the Defense Operations organization and is responsible for cybersecurity incident coordination, cross-organizational communications, oversight and monitoring across Defense Operations, and continuous improvement of Defense Operations processes. 

With the continued evolution of the external threat landscape, Microsoft continues to be a prime target for a variety of threat actors and experiences an increasing number of attempts to breach its defenses. In this role, you will lead our Operations Hub function within the Cyber Defense Operations team. You will be ensuring the function is coordinating incidents effectively, managing the coordination of incident response activities so they move at pace with clear milestones defined, tracked, and communicated accurately. 

In this role, you will also shape the broader framework to monitor and oversee the health and effectiveness of the broader Defense Operations ecosystem, helping to build scalable processes to monitor that cases and incidents are being handled in a timely manner with clear ownership and resolution and to drive continuous improvement to ensure our Cyber Defense Operation function remains agile, efficient, and at the cutting edge of threats and challenges.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Lead the operational and governance unit to optimize Incident Coordination and Communication capabilities across Microsoft’s Cyber Defense Operations.  

• Centralize and standardize governance to ensure streamlined, consistent processes to ensure the health and productivity of the Defense Operations ecosystem. 

• Develop and implement standardized procedures for coordinating large-scale adversary cybersecurity. 

• Enable continuous monitoring, analysis, and enhancement of cases and incidents across Defense Operations improve operational measures and response capabilities.