Strategic Accounts Associate

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As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

We are powered by our people. Across our nationwide reach and diversity, we adapt, dare, and learn as a team. Through our tremendous growth, we are continuing to develop opportunities and look for people to join us as we journey forward.

 

Job Summary

The Strategic Account Associate supports selling efforts to key customers by performing the following duties.

 

Essential Duties & Responsibilities

• Provide support with customer service order entry functions for orders received via the Internet as well as other sources.
• Assist in sales support tasks, including client research, meeting preparations and reports.
• Communicate with and understand client goals and project requirements.
• Provide support in responding to customer RFQ’s (Request for Quote) by communicating Irby capabilities as they relate to customer requirements and determining competitive price levels.
• Support the overall Strategic Accounts selling effort from a corporate perspective.
• Practice good interpersonal relations using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
• Handle difficulties with customers, vendors and coworkers with diplomacy and seek assistance when needed.
• Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Determine make, type and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identify and use appropriate company and/or customer pricing systems.
• Talk with customers by phone or in person to receive orders for products, or handles orders received via the Internet or EDI.
• Describe or demonstrate product, using samples or catalog, and emphasize saleable features.
• Solicit sale of new or additional products.
• Provide support in preparing lists of prospective customers via telephone, fax, e-mail, etc. to solicit orders.
• Provide support with oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Perform other special projects or duties as assigned
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• Minimum Qualifications
• Above average personal computing skills, including proficient knowledge of Microsoft Office Programs.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
• Ability to solve practical problems and deal with a variety variables in situations where only limited information or standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to obtain a Motor Vehicle Drivers License and maintain a safe driving record.

 

Preferred Qualifications

• Associate's degree (B. A.) or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience.

 

 

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

 

Our Competitive