Breast Imaging Administrative Assistant

Job Description Summary

Provide administrative support by working with the radiologists, technologists, referring providers/clinics, registration, front desk attendants, and schedulers to coordinate Breast Imaging service while delivering high level of customer service in a fast-paced outpatient ambulatory setting. To ensure and maintain required documentation of patient records in compliance with DHEC, MQSA, and ACR guidelines. Provide support for other outreach sites as deemed necessary.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000874 COL - Mammography (DMC)

Pay Rate Type

Hourly

Pay Grade

Health-23

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Summary:

Provide administrative support by working with the radiologists, technologists, referring providers/clinics, registration, front desk attendants, and schedulers to coordinate Breast Imaging service while delivering high level of customer service in a fast-paced outpatient ambulatory setting. To ensure and maintain required documentation of patient records in compliance with DHEC, MQSA, and ACR guidelines. Provide support for other outreach sites as deemed necessary.

Job Description:

• Have a complete understanding of workflow protocols to ensure timely reading of exams and reporting and notifying referring providers and patients of results.
• Collaborate with technologists, radiologists, referring providers/clinic, front desk, and schedulers to facilitate breast imaging services and provide timely patient care.
• Support culture of safety in the workplace.
• Identify improvement opportunities for the department/organization.
• Other duties as assigned.

Education and Work Experience

• High School Diploma and associate degree in health sciences preferred.  Prior work experience in Mammography Department is preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers, and establish and maintain effective relationships with others.

Degree of Supervision

• Work under the indirect supervision of the Radiology Director, Radiology Manager, and Supervisor.

Licensures, Registrations, Certifications

• N/A

Physical Requirements

Continuous requirements are to perform job functions while standing, walking, and sitting. Ability to bend at the waist, kneel, climb stairs, and reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Ability to be qualified physically for respirator use, initially and as required. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment, and work indoors. Frequently lift, lower, push, and pull and or carry objects weighing 50 lbs. (+/-) unassisted, exert up to 50 lbs. of force, lift from 36” to overhead 25 lbs. Infrequently work in dusty areas and confined/cramped spaces

Job Duties:

35% - Have a complete understanding of workflow protocols to ensure timely reading of exams and reporting and notifying referring providers and patients of results.

Success Criteria

• Understand the importance of time management and prioritization to ensure duties are accomplished according to deadlines.
• Demonstrate thorough knowledge of the process for requesting patients’ prior records from outside facilities and ensure timely receipt of records to comply with MQSA guidelines.  
• Demonstrate thorough knowledge of the Category 0 process to ensure timely scheduling and notification to the provider and patient.
• Document patient/provider communication encounters in EPIC.
• Document request and receipt of patient records in EPIC/Penrad.
• Upload images into PACS for radiologist interpretation.
• Commit radiologist dictation in Penrad every two to three hours to ensure the finalization of reports and printing of lay letters for mail delivery to patients.
• Ensure the patient result letter matches the Bi-RADS code and a recall interval is indicated, as appropriate for the exam, before mailing.
• Ensure the patient receives a lay letter within 30 days from the mammography exam date. 
• Promptly contact the referring provider for orders to schedule patient follow-up visits (i.e., additional imaging, ultrasound, etc.)
• Coordinate with providers, nurse navigators, and patients to sch