Customer Service Representative

Inflammatix is seeking a highly motivated and detail-oriented Customer Experience Representative to join our team.   This role is responsible for providing exceptional customer support by handling inquiries, processing orders, troubleshooting issues, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, the ability to multitask, and a passion for helping customers.  The right candidate will bring a mix of experience, a willingness to learn, and a readiness to lean into building the right processes, procedures, and documents required to deliver an exceptional experience to all Inflammatix customers as we grow and scale.  

You’ll be partnering with Inflammatix customers as they change the way healthcare is delivered in their facilities, supporting our field teams as they drive growth for Inflammatix, and partnering with the Inflammatix organization’s internal resources in a cross functional manner to deliver on the promises we make those customers that choose to partner with Inflammatix. 

PRIMARY RESPONSIBILITIES:  

• Customer Support: Answer customer inquiries via phone, email, and chat regarding device orders, and product information.
• Order Processing: Accurately enter and manage orders, track shipments, and ensure timely delivery.
• Issue Resolution: Handle customer complaints, troubleshoot product concerns, and escalate issues as necessary. 
• Product Knowledge: Develop a deep understanding of the company’s medical devices to assist customers effectively.
• Compliance & Documentation: Maintain accurate records of customer interactions, orders, and product returns, ensuring compliance with industry regulations (FDA, HIPAA, etc.). 
• Cross-Department Collaboration: Work closely with sales, technical support, and logistics teams to ensure seamless customer service.
• Training & Education: Educate customers on product usage, warranties, and company policies.
• Customer Support: Answer customer inquiries via phone, email, and chat regarding device orders, and product information.
• Order Processing: Accurately enter and manage orders, track shipments, and ensure timely delivery.
• Issue Resolution: Handle customer complaints, troubleshoot product concerns, and escalate issues as necessary.
• Product Knowledge: Develop a deep understanding of the company’s medical devices to assist customers effectively.
• Compliance & Documentation: Maintain accurate records of customer interactions, orders, and product returns, ensuring compliance with industry regulations (FDA, HIPAA, etc.).
• Cross-Department Collaboration: Work closely with sales, technical support, and logistics teams to ensure seamless customer service.
• Training & Education: Educate customers on product usage, warranties, and company policies. 

QUALIFICATIONS:

• Education: High school diploma or equivalent required; associate’s or bachelor’s degree preferred. 
• Experience: 1-3 years of customer service experience, preferably in the medical device, healthcare, or pharmaceutical industry. 
• Technical Skills: