Desktop Support Specialist I - Info Svcs Computer Operations - Digital and Technology Partners - Onsite - Weekday & Weekends Mount Sinai Morningside and Mount Sinai West locations

Desktop Support Specialist I - Info Svcs Computer Operations - Digital and Technology Partners - Onsite - Weekday & Weekends -  Req#3020251

Location:  Mount Sinai Morningside, 1111 Amsterdam Ave, New York, NY 10025 & Mount Sinai West, 1000 Tenth Avenue, New York, NY 10019

Shift: 9am-5pm Mon & Tues & 8am-8pm Sat & Sun

The Desktop Support Specialist I provides support to business area management and staff at the highest level for all aspects of workplace technology services including but not limited to network-based systems software and hardware.

 

 

• Provides support to business area management and staff at the highest customer service level for all aspects of workplace technology services including but not limited to network-based systems software and hardware, systems security, recovery and back-up procedures, troubleshooting, repairs, installations and upgrades. 
• Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.
• Moves, adds and changes workstations throughout Mount Sinai locations and off campus.
• Provide support for Mount Sinai users at remote sites outside the campus which might require local travel. 
• Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures.
• Maintains a high level of customer satisfaction by resolving all tangible problems and concerns and escalating to more technically experienced Desktop Support Specialists when necessary. 
• Maintains a high level of collaboration and communication to work effectively with end-users, coworkers and upper management to perform related duties as assigned, requested, or needed. 
• Completes all required / assigned training.
• Performs related duties as assigned or requested.

Education Requirements

1.    A baccalaureate degree in Information Technology or related area.

OR

2.    A four-year high school diploma or GED equivalent and three years of satisfactory experience in the area described above.

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Experience Requirements

• At least One (1) year of full-time experience in computer repair, maintenance and installation.
• Strong customer service and organizational skills.
• Excellent oral and written skills in order to effectively communicate to clients and superiors.
• Ability to identify problem trends based on phone call volume and online ticketing system entries.
• Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor.
• Ability to handle constantly changing flow of workload; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

Licensing and Certification Requirements

• Certifications preferred: A+ / Network+ / Security+ / Apple Certs

Computer Skills

• Must have excellent troubleshooting skills with hardware and software.
• Advance knowledge of all Windows/MAC Operating Systems. 
• Working knowledge supporting, and troubleshooting Microsoft O365.
• Working knowledge supporting, troubleshooting, and deploying iOS/Android mobile devices.
• Basic understanding of networking and familiarity with TCP/IP and DHCP.
• Demonstrated knowledge of Active Directory and basic AD administration (User and Group management).
• Hands on experience working with an ITSM/ticketing system (ServiceNow preferred).

General Skills and Competencies

• Requires a broad knowledge of end user computing and network-based PC/workstation systems and hardware, client functions and applications.
• Must be flexible regarding duties and hours to cover and willing to travel to offsite locations.  

 

Non-Bargaining Unit, B2P - Info Svcs Computer Operations - BI, Mount Sinai Beth Israel

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and r