Manager of IT Network Operations | REMOTE

OnTrac is hiring a Manager of IT Network Operations!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: REMOTE
Pay: $125,600 to $188,400 / year depending on experience and qualifications
Schedule: Monday through Friday from 8:00am to 5:00pm

Employment Logistics:
We are seeking an experienced and detail-oriented Manager of Network Operations that is responsible for overseeing the day-to-day operations, maintenance, and support of the organization's network infrastructure. This role ensures network reliability, performance, and security while leading a team of network engineers and support staff. The Manager of Network Operations works closely with other departments within OnTrac, external vendors, and service providers to determine necessary technology advances/updates, coordinate and schedule customer impacting events and educate employees on the use of newly introduced software and hardware.

Unpacking the Benefits:
We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.
Health & Protection
• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
Financial & Future
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - up to $500 per referral!
Time Away & Leave
• Paid Vacation, Sick Leave, Floating Holidays, and Parental Leave
• Paid Holidays
Work & Life Support
• Employee Assistance Program
• Safe and clean work environment

The Must-Haves:
• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred) and / or 5+ years of experience in network operations or infrastructure management, with at least 2 years in a leadership role.
• Strong hands-on knowledge of the configuration and optimization of network equipment including firewalls, routers, switches, gateways, servers, telephones and other related equipment.
• Strong understanding of the fundamentals in networking and data communications.
• Will require becoming proficient in OnTrac software and applications.
• Experience with wireless site surveys, coverage analysis, and signal optimization.
• Proficiency with network monitoring and management tools for both wired and wireless environments (e.g., SolarWinds, NetFlow, Wireshark, Ekahau).
• Knowledge of cloud networking in AWS, Azure, or GCP is a plus.

Your Mission in Motion:
• Plan, prioritize, assign, supervise and review the work of assigned staff performing a variety of work activities within the systems and network administration sections of the OnTrac IT Department.
• Provide technical leadership and strategic technology implementation planning for OnTrac.
• Consult with management regarding systems and service delivery needs.
• Participate in the configuration and/or development of new and existing services and/or, applications as required.
• Coordinate and evaluate complex operations and activities; recommend and implement improvements and modifications; prepare various reports on operations and activities for management.
• Participate in the selection of staff; provide, recommend or coordinate staff training; work with employees to correct deficiencies; assist in implementing procedures.
• Provide expert consultation to assist staff in completion of work and associated activities as needed; monitor activities and progress; coordinate completion of scheduled activities and projects; and assist team in achieving customer service and quality standards within assigned functional area.

Paving your way to your success:
• A high level of customer service.
• Oral and written communication proficiency necessary to complete various tasks.
• Effective communication and interpersonal skills for collaboration across departments and with a broad range of stakeholders.
• Excellent problem-solving, analytical, organizational and planning skills.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to handle fast-paced environ