CHILD SUPPORT CASE PROCESSING ANALYST - 73005719

Requisition No: 847884 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73005719

 Pay Plan: Career Service

Position Number: 73005719 

Salary:  $37,759.92 - $43,904.16 / Annually 

Posting Closing Date: 03/10/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Analyst (Revenue Specialist II)

Tallahassee

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:  

• Two years of experience processing information using a computer system.
• Two years of experience conducting research and analyzing information to make decisions. *
• Two years of experience communicating with others to gather information. *

SUBSTITUTIONS:

• College may substitute on a year for year basis of the required experience. *

PREFERENCES:

• Preference will be given to candidates with at least One Year of Payment Processing and Fund Distribution experience and/or 2 years of experience working in a financial environment (ECC Only).
• Two years of working in a financial environment.

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.

SALARY: $37,759.92 - $43,904.16.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retireme