Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

Kogent Surgical, a Zeiss Company is an industry leader in microsurgical instruments. We are a rapidly growing company with an immediate, full-time opening for a qualified candidate in the customer service field. Our dedicated team has over 40 years of experience in the design, manufacturing, and quality control of microsurgical instruments.

Job Summary:

Kogent Surgical Customer Service Specialist responsibilities include but are not limited to:

• Manage all customer account responsibilities, including but not limited to: Processing and canceling orders, changing billing and shipping information and altering any customer account information
• Provide education to the customer and help to resolve any issues that the customer presents, while portraying a positive image of the company
• Operates as another Customer Service backup to sister company, to assist in the operations of the department.
• Acts as a liaison with other departments sales, inventory, quality, and manufacturing management to ensure that customer care at Kogent Surgical is met in every work area.
• Has an understanding of medical devices and customer service and is able to address customer needs on a multi-facet level.
• Oversees all paperwork and inventory changes.
• Update customer account information, including adding and canceling orders, changing billing and shipping information, and any other customer account alterations.
• Keep up to date with back-ordered items, to assure that they ship in a timely manner specified on the order confirmation.
• Maintain organization of the inventory room, including recording of accurate quantities of goods added and removed daily.
• Filing of customer invoices and other paperwork in appropriate customer files. Responsible for recording lot numbers on items shipped.
• Filing and organization of inspection forms once items are packaged and placed into inventory.
• Process repairs, including creating correct paperwork, deadlines, needed product, and repacking of goods to be placed in inventory.
• Communicate with shipping outlets (FedEx, UPS, USPS) to assure that shipments are arriving on time.
• Process RMAs and determine correct course of action required for returned goods.
• Follow-up on 30-Day Demo Instruments
• Answer all calls and assist customers
• Inform Marketing of any potential product complaints and assist with investigations
• Keep track of office supply quantities and alert purchasing when supplies diminish

Job Requirements:

• Bachelor's or Associate's degree preferred
• Experience in Microsoft Office is a MUST.
• Highly self-motivated, self-directed, team oriented, and exceptionally attentive to detail.
• Demonstrated ability to respond to multiple priorities in a dynamic environment.
• Troubleshooting skills in a manufacturing environment & creative problem solving skills.
• Ability to use ALL office software that pertains to the position, including Microsoft Office Suite and Quickbooks.
• Customer Service/Sales experience is required.

Benefits:

• Compensation will be based on experienced.
• Paid time off
• Paid holidays
• 401K
• Bi-weekly pay
• 50% paid medical insurance
• Dental and vision insurance

Your ZEISS Recruiting Team:

Clara Cresswell