Data Analyst, Empowerment - On Site (47737)

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Data Analyst will report to the Director of Operations and support the overall project management responsibilities associated with the Home 4 Good. The Data Analyst will play a critical role in tracking, analyzing, and maintaining data related to client referrals, program activities, outcome metrics, and achievement. The Data Analyst will be responsible for ensuring timely, accurate reporting of program activities and progress, generating reports for internal and external stakeholders to illustrate program progress, tracking achievement of KPIs and program outcomes, and providing administrative support to the social service teams around data gathering and tracking. They will work closely with RiseBoro’s Vice President and Director of Operations in the overall management of Home 4 Good’s activities and goals.

Their responsibilities include:

• Maintain and complete monthly and quarterly reports for contracted outcome payors and funders using data tracked and stored by Housing Navigators and Financial Coaches
• Work alongside program managers and social service teams to ensure outcome metrics and KPIs are tracked accurately and consistently
• Create mechanisms or processes to generate a variety of reports, both in Salesforce and on other tracking platforms, to support the visibility of outcomes and program performance
• Ensure data integrity in the Salesforce tracking system by conducting regular assessments and working with consultants and RiseBoro’s IT department to ensure corrective measures are taken
• Identify and correct data entry errors among tracking systems, including Salesforce
• Assist in preparing Quarterly Stakeholder Meetings and other ad hoc stakeholder meetings by aggregating and presenting data around outcomes, KPIs, and other key metrics
• Coordinate with Enterprise Community Partners and 3x3 during validation events to resolve any data-gathering issues.
• Perform other data-related or general administrative tasks, as needed or requested by the supervisor

COMPETENCIES

• Proficiency in Salesforce or similar data tracking systems is a plus.
• Strong data analytical and organizational abilities.
• Ability to create professional, accurate, and detailed reports for stakeholders at all levels.
• Excellent interpersonal skills and a commitment to fostering a collaborative and productive workplace.
• Strong attention to detail and comfort in asking questions and flagging concerns to ensure data accuracy.
• Strong interpersonal skills and commitment to a collegial and productive workplace.
• Experience in data management, tracking, and reporting is required.
• Familiarity with housing programs or nonprofit organizations is a plus.

EDUCATION EXPERIENCE

• Bachelor’s degree in data analysis, social services, business administration, or a related field preferred
• Associate’s degree plus two years of expe