Senior Technical Platform Manager

About the role

Chime is looking for a Technical Platform Manager to join the Processor and Platform Operations team to operate our core platform capabilities, including card payment processing systems, ACH and other interbank processing and reconciliation systems. The Processor and Platform team’s mission is to empower the development of a member-obsessed Chime experience by strengthening and expanding our proprietary Financial Platform - an operating system for processing all forms of money movement and developing financial software. You will help drive efficiency to ensure these financial capabilities are able to deliver on their 24x7 promise. This position will report to the Director of Processor and Platform Operations.

The base salary offered for this role and level of experience will begin at $103,680 and up to $144,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role you can expect to

• Join a new team of experienced technical platform managers and analysts 
• Contribute to the department’s development and implementation of best practices in the areas of payment systems processing, reconciliation operations, and operational policies & procedures
• Provide technical and professional expertise towards diagnosing, troubleshooting and resolving issues related to Chime’s core banking solutions, payment processing, reconciliation and settlement activities
• Collaborate cross-functionally with technical and product leaders on our platform teams to set strategic priorities that reduce operational risk and improve efficiency, productivity, and performance
• Manage the operational relationships and workstream prioritizations with external stakeholders, banking partners, and payment vendors towards progress and learnings that drive solutions
• Use data to monitor processing performance and identify areas of improvement
• Drive continuous improvement and operational resiliency
• Partner with internal and external teams to ensure compliance with regulatory, audit and payment network requirements
• Use your subject matter expertise and experience to help influence how things are done and improve efficiency & efficacy
• Advocate for change and innovation across the enterprise while leading the implementation of enhanced products/services/solutions 

To thrive in this role, you have

• Strong technical acumen, analytical and problem solving skills
• Technologically inclined skillset with extensive experience with Microsoft Office (Excel, PowerPoint, and Word), analytics platforms (Looker, Datadog), SQL, core banking systems and related products, awareness of digital trends, and bank industry technology
• Experience w/ Retool a real plus
• Excellent business acumen, communication skills and a self-starting attitude
• A desire to create new processes and are comfortable with ambiguity
• Ability to thrive in a fast-paced environment
• Strong team player attributes and are an effective collaborator
• Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short term and long term optimizations
• Experience in bank and/or payment operations with a broad understanding of operations; including accounting, funds flow, settlement, processing, etc. a plus
• Familiarity with network operations including Visa, Mastercard, PLUS, and Star, as well as with network vendors that facilitate AFT/OCT payments and other forms of card-based money movement
• Experience working cross functionally with Product, Compliance, Legal, Risk & Engineering to identify, evaluate and size opportunities and prioritize work
• EA member obsessed mindset, eager to learn and improve the user experience
• The drive to deploy processes and playbooks so that we can all sleep well at night or make suggestions to improve them so we can all sleep even better at night
• A curious and creative problem solving ability - can facilitate resolution of issues in a timely manner by working cross-functionally with product and engineering teams

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent,