Energy Efficiency Operations Manager

• Lead day-to-day program operations across inspections, engineering reviews, and QA/QC.
• Forecast inspection volumes, staffing needs, and engineering workloads to support current and future program years.
• Identify and implement process improvements, standardization, and automation opportunities.
• Negotiate and oversee contracts with subcontractors, including developing a seasonal volume management strategy.

• Monitor key operational KPIs including inspection pass/fail rates, turnaround times, reinspection trends, and pipeline aging.
• Identify operational and compliance risks early and drive corrective actions.
• Oversee root cause analysis and resolution of recurring technical or process issues.
• Oversee inspection and engineering pipelines to ensure timely assignment and completion of work.
• Identify and resolve bottlenecks by coordinating across internal teams and external partners. 

• Provide technical oversight of engineering reviews to ensure energy savings calculations, measure eligibility, and project scopes comply with utility program technical guidelines.
• Review complex or high-cost projects and provide engineering judgment on measure applicability, savings assumptions, and cost-effectiveness.
• Support resolution of technical questions related to HVAC systems, electrification technologies, controls, lighting, envelope measures, and other energy efficiency technologies.
• Ensure engineering documentation, calculations, and technical reviews meet program standards and audit requirements.
• Provide guidance to engineering and inspection teams on interpretation of technical manuals, program rules, and engineering best practices. 

• Provide leadership and direction to Engineering and Inspection Leads and their teams.
• Oversee scheduling, staff training, workload balancing, and resource planning across technical teams.
• Set clear priorities and performance expectations while supporting team development.

• Serve as a primary operational contact for the utility client on field execution, inspection issues, and engineering clarifications.
• Support resolution of inspection exceptions, technical disputes, and measure eligibility questions.
• Partner with staff to develop strong working relationships with stakeholders, ensuring positive contractor experience with engineering, inspection, and QAQC processes.

• Provide input on inspection protocols, engineering review criteria, and QA/QC standards.
• Support updates to operating procedures and QA/QC documentation.
• Incorporate QA/QC findings and audit feedback into ongoing program improvements.
• Develop training resources and SOPs for inspectors and engineers to inform high-quality deliverables.

• Prepare and review operational reports and dashboards for leadership and the utility client.
• Clearly communicate performance, risks, and improvement initiatives to stakeholders.

Job Requirements / Qualifications