Sr. Manager, Group Exercise Operations

ABOUT US
Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 200 clubs in 9 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas and more. Studio and cycle classes, personal training and innovative digital and virtual offerings are all available options to keep our member's minds and body fit. Join us in creating a healthy happier world by changing lives through fitness! JOB SUMMARY
The Senior Manager, Group Exercise Operations is responsible for leading the planning, coordination, and execution of Group X programs, events, and initiatives across all clubs. This role drives operational excellence, ensures consistency in programming, and partners with cross-functional teams to enhance member experience, retention, and overall efficiency. The Senior Manager will oversee large-scale projects, manage vendor partnerships, and ensure alignment with company goals and brand standards.
ESSENTIAL DUTIES & RESPONSIBILTIES
* Oversee daily operations of Group X programming across all clubs.
* Partner with District Leaders to develop and maintain staffing plans and ensure General Manager execution at the club level.
* Ensure consistent execution of Group X schedules, standards, and experiences system-wide.
* Design, implement, and manage training, certification, and development programs for instructors.
* Support the testing, evaluation, and launch of new programs, pilots, and products.
* Manage fitness partnership relationships (e.g., Zumba, Les Mills), including contract compliance tracking.
* Plan and execute national and regional events to increase awareness, retention, and engagement.
* Collaborate with Marketing on communications, campaigns, and social media content.
* Lead and coordinate multiple projects, ensuring deadlines, budgets, and quality standards are met.
* Monitor program budgets, track ROI, and provide insights to support partnership renewals.
* Manage large-scale communication across districts to ensure program clarity and alignment. QUALIFICATIONS
Required Knowledge, Skills & Abilities
* 3--5 years of experience in group fitness instruction and management.
* Demonstrated leadership in managing multi-site teams and delivering consistent program quality.
* Strong background in programming, operations, training, or related fields.
* Proven ability to manage budgets and optimize group exercise labor models.
* Familiarity with vendor/partner management and contract compliance.
* Strong organizational, project management, and problem-solving skills.
* Excellent communication and relationship-building abilities across all levels of the organization.
* Ability to leverage data, feedback, and insights to drive continuous improvement.
Core Competencies
* Passionate advocate for fitness with a deep commitment to inspiring healthy lifestyles.
* Strategic thinker who balances innovation with operational excellence.
* Collaborative leader skilled at building relationships, influencing stakeholders, and driving results.
* Hands-on operator who thrives in fast-paced environments and adapts quickly to change.
* Energetic, enthusiastic, and creative professional committed to delivering exceptional member and team experiences.
Physical Demands/ Environmental Conditions
* Must be able to sit and work on a computer for extended periods of time.
* Must be able to work extended hours on occasion.
* Regularly required to work standard office equipment (personal computer, copy machine, fax machine, etc.)
Travel Requirement
* Potential travel requirements to club, regional and corporate offices up to 25% of time BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.   Qualifications QUALIFICATIONS
Required Knowledge, Skills & Abilities
* 3--5 years of experience in group fitness instruction and management.
* Demonstrated leadership in managing multi-site