Warehouse Support Specialist

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: 9606 W Hills Ct, Kutztown, PA 19530

Hours: 12 - 8:30pm ET

Compensation: $24.00 an hour

Role Description:

This is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Fulfillment Operations, who also serves as the backup for this role.  

What you'll do:

• Resolve Merchant Facing Requests around WRO and URO related issues.  
• Work directly with onsite partners to resolve merchant concerns and escalations.  
• Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams.  
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director. 
• Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.  
• Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.  
• Update and manage all BOL requirements.  
• Generate and log all IPP Shipments going out of the HUB site to its final destination.  
• Check in and check out drivers for all IB and OB activity coming in and out of the facility.  
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.  
• Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.  
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.   
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• 1+ years of warehouse experience in a fast-paced environment. 
• Bilingual English/Spanish preferred. 
• Demonstrate the ability to quickly adapt to changing conditions and solve issues in