Service Desk Application System Analyst I-Hybrid

Company Description

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Description

1. Performs routine analysis, design support services for assigned applications.
2. Responsible for day to day tracking and follow-up on routine issues and questions of daily operations.
3. Performs applications analysis and impact analysis of new or different applications, processes or changes, under guidance.
4. Provides routine application support and guidance to end users.
5. Participates in applications testing. Assist with making recommendations for various development and support initiatives.
6. Drafts written documentation of various types; application documentation, functional specifications, training manuals, status reports, etc.
7. Provides assistance in project work. Assist in designing for each application assigned, under the control of the change management application and user development request.
8. Prepares applications documentation for support staff, as directed.
9.  Attends and participates in in-service and various educational programs for professional development.

Qualifications

• Bachelor’s Degree in a health, science, or business field, or an equivalent level of professional experience required. Job function related IT Certification is preferred.
• One year experience in information applications, experience programming or applications analysis or equivalent, such as business analysis, is preferred Experience as a provider, clinician or ancillary services individual with user experience in an applicable system, may be substituted.
• Experience working in a customer service and problem solving environment is preferred.
• Demonstrated ability to analyze and problem solve; and assess customer needs and determine appropriate solutions. Demonstrates ability to identify when to escalate more complex issues.

Additional Information

All your information will be kept confidential according to EEO guidelines.

 Compensation

• Pay Range: $28.82-$40.35
• Other Compensation (if applicable):

Review the 2024-2025 UMMS Benefits Guide