Technical Support Engineer, Dallas (TX)

We are looking for a mid-level Technical Support Engineer to join our talented team in Dallas (TX) area.

Do you thrive on prioritizing and managing support tickets, ensuring each one gets the attention it deserves? In addition to your morning coffee, do you get your energy from solving problems?  Are you an efficient team player and want to build something great together? If so, we want to hear from you!

As a Technical Support Engineer, your role will focus on providing exceptional service to our customers and partners while collaborating with internal teams to resolve issues efficiently. Specifically, your role will include:

• Supporting customers through phone, email, and ticketing systems.
• Independent evaluation and prioritization of the customer tickets, escalating internally as needed,
• Handling and solving Support tickets according to our guidelines and KPIs,
• Efficient cross-team communication and cooperation, especially with international sales, R&D and delivery teams,
• Usage of appropriate information sources for efficient problem solving, such as company internal manuals, documentation and help desk,
• Creating relevant articles and content for the Tosibox Knowledge Base.

Besides your own team, you will be supported by 70+ Tosiboxians across the globe. Your accurate role in the team is tailored based on your skills and preferences. You'll report to the Head of Services, Olivier Pierrot.

To thrive as a Technical Support Engineer at Tosibox, you must be able to say Yes to these: 

• 2-3 years of applicable experience from customer facing roles (ideally in technical support or a similar capacity),
• A good grasp of IT/ICT/IOT, computing and networking, with hands-on experience in cloud technologies (Azure, AWS, Google Cloud) and a basic understanding of Linux would be awesome,
• Customer-centric mindset with a proactive, positive attitude toward solving technical issues,
• Genuine excitement for cybersecurity business,
• Ability to work independently and efficiently prioritize tasks in a fast-paced environment while staying calm and collected,
• Located in Dallas area (we will be opening an office in Dallas area and you are expected to attend the office on a weekly basis),
• Excellent English communication skills, both written and verbal, with the ability to convey complex information clearly.

What we'll offer:

• A full-time and permanent position,
• An exciting place in a global growth company with innovative culture where your ideas matter,
• A flexible work environment that values work-life balance,
• Generous benefit package,
• A team where fun and work blend like coffee and cream.

For more information, please contact Olivier Pierrot at olivier.pierrot(at)tosibox.com (located in Finland). Please note that applications via email will not be taken into consideration!

If you're ready to make your mark in cybersecurity and contribute to our success, we'd love to hear from you as soon as possible! Please submit your resume and application with salary request November  6th at latest. Please note that we are contacting candidates already during the application period.