Primary Details

Time Type: Full time

Worker Type: Employee

Support Accident & Health (A&H) underwriting business strategy by handling daily operations. Provides exceptional support being the primary contact to policyholder’s and producer’s.

The Opportunity

Support Accident & Health (A&H) underwriting business strategy by handling daily operations. Provides exceptional support being the primary contact to policyholder’s and producers.

Primary Responsibilities

• Provides all-encompassing post sale customer service support for assigned new business and renewal block of business.
• Supports a dedicated team of Underwriters and Business Development Leaders to ensure smooth delivery of client services
• Responsible for the collection of required items to ensure timely policy issuance and underwriting requirements are met. Validates document terminology fits contractual needs to protects QBE against risk and requests any additional documentation, if necessary
• Maintains ongoing account relationships by being the primary contact for claims and premium accounting post issuance, assisting with collection process, and ensuring commissions/applicable fee’s are accurate. Strong attention to detail to identify and remediate all said issues. 
• Manages new and renewal implementation processes for accounts including scheduling and leading implementation calls. Ability to provide strategic guidance as a follow up to these calls.
• Develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of support by meeting or exceeding industry standards
• Provides assistance with renewals inclusive of producer outreach, helping with renewal calls and the gathering of RFP data. Inclusive on Producer outreach calls in conjunction with Business Development Leaders. 
• Assists Business Development Leaders with meeting scheduling, gathering of marketing data, presentation creation, and reporting assistance as needed.
• Reviews employer plan documents and amendments for alignment with Policy language; lead collaboration efforts to determine rate or policy term impact and evaluate risk to business operations and loss ratio.
• Consults and advises management of trends in employer plan language and data quality of required reporting and final underwriting requirements; monitor policies and ensure changes in rates, terms, medical management and claims are handled with minimal risk to the organization
• Develops strong underwriting knowledge and assist with final underwriting requirements

Required Education

High School Diploma/GED

Required Experience

4 years relevant experience

Licenses/Certifications

NA

Preferred Education

Bachelor’s degree in Risk Management, Economics, Marketing or Business related field                                                                                                                                                                           

Preferred Experience

Minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background

Preferred Knowledge

• Basic knowledge of products and concepts relating to the insurance industry
• Applied knowledge of Microsoft Suite
• Applied knowledge of terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts

Skills

• Strong customer focus with ability to develop strong customer relationships
• Ability to communicate in a clear, well-organized, professional manner both written and verbal
• Effective organizational skills; manage and prioritize competing responsibilities concurrently and effectively
• Proven critical thinker to resolve problems
• Capable of working in a faced paced environment
• Work independently with little supervision or direction
• Collaborate with internal and external customers
• Manage and prioritize competing responsibilities concurrently and effectively

QBE Cultural DNA

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace chan