Senior Account Executive

<p>Job Title</p>Senior Account Executive<p>Purpose of the role</p><p>Manage the commercial relationships and revenue generation of a portfolio of existing customers in cooperation with the ITAM, IT Sales and Customer Solutions team in order to maintain a high standard of customer satisfaction and profitability. Develop Amadeus customer accounts, contribute in sustaining and growing Amadeus market share and revenues to achieve long-term success with the customers.</p><p></p><p>Main responsibilities </p><p></p><p>Retain and grow existing market shares and revenues:<br/>- Adopt a consultative approach<br/>- Identify specific requirements and expectations for existing clients<br/>- Follow-up with Customer Experience and ensure that customer satisfaction is increased<br/>- Identify new opportunities and propose solutions to improve customer profitability/efficiency.<br/>- Develop customised account and account development plans (ADP) for each client and update CRM with all opportunities related to customers <br/>- Develop Amadeus share of wallet for customers in the portfolio in order to increase Amadeus market share </p><p></p><p>Manage all commercial matters related to accounts:<br/>- Execute &amp; process the operational requests received from customer<br/>- Ensure that customers use Amadeus technology in the best way &amp; that established performance, productivity &amp; service metrics are achieved<br/>- Cascade the information of new product &amp; solution releases to customers in a timely manner<br/>- Work with IT Sales/ITAM or Customer Solutions to retain and grow IT portfolio <br/>- Organise regular business reviews for follow-up purposes and deep-dive sessions on specific items<br/>- Work closely with Commercial Operations to get business cases approved for renewal and development of market share</p><p></p><p>Understand business needs in order to build strong relationships, develop share of wallet, sell and implement Amadeus solutions-with support of ITAM/IT Sales/Customer Solutions when needed and relevant depending on cases with existing customers. </p><p></p><p>Maintain a high level of understanding of the current product portfolio and benefits of specific products for each targeted customer segment. As well as up-to-date knowledge of other segment-relevant information (trends, strategy, competitors, pricing, etc.)</p><p></p><p>Ensure external communication specific to their current accounts to top management in alignment with the agreed communication plans.<br/>Provide inputs and feedback to the Segment Marketing Customer Solution teams in order to prepare and adjust the communication plan.</p><p></p><p>Additional Responsibilities <br/>-Responsibile for invoicing, billing and ordering for your clients  <br/>-Maintain a healthy pipeline<br/>-Identify opportunities within portfolio to maximise TAIT revenue <br/>-Ensure all contracts are re-negotiated, addressing any shortfalls, before contact expiry date to avoid any rolling term contracts <br/>-Confidently provide customers and line managers performance data as requested or required and using all accessible comnpany tools </p><p></p><p>Job Holder Profile </p><p></p><p>- University degree in Business Administration, Information Technology, Computer Science, Engineering or equivalent IT related work experience </p><p>- Solid experience of Amadeus IT product range / product strategy and experience in IT solutions sales, marketing, account management and/or project management in a commercial and business environment</p><p>- General knowledge of Amadeus fundamentals: history, business, offer, strategy, technology and organization</p><p></p><p></p><p></p><p>Diversity &amp; Inclusion</p><p></p><p>We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.</p><p></p><p></p><p></p>