Senior Manager, IT Productivity Products

JOB SUMMARY

Leader responsible for all aspect of the conception, engineering, build, and testing of world class workplace productivity products for Marriott International associates.  This key organizational leader will focus on recommending and developing innovative and modern technical solutions with a customer-focused mindset.  The individual should be familiar with the standards and executable actions required for the conception, design, build, and testing activities required for delivering a reliable technology solution and other capabilities associated with Power BI, Power Apps, Power Automate, Dataverse, and Viva with a vision for simplicity, automation, self-empowerment, and user experience.  Overall experience in developing technical solutions for the workplace leveraging productivity products previously mentioned will be critical, as well as ensuring the adoption of M365 Copilot, GitHub Copilot and Copilot Studio in a secure manner for the proper user base.  Must be able to hire, develop, and build an inclusive, user centric, high performance team.  An ability to interface with vendors and other third parties to define enhancements, product changes, and delivery of solutions that work best for Marriott is also required.

 

CANDIDATE PROFILE 

Education and Experience 

Required:

• Undergraduate degree and/or equivalent experience/certification  
• 7+ years of IT leadership experience with a blend of deep technical knowledge and a customer-focused mindset that includes:
  • 3-5+ years overseeing or developing solutions for the workplace leveraging Microsoft Power Platform
  • 3-5+ years overseeing or developing security and audit reporting for collaboration products and Microsoft Power Platform
  • 3+ years working with third party service suppliers and ITO organizations – should include financial, SLA and service definition functions.
  • 3+ years experience negotiating with and managing OEM relationships.
  • 3+ years experience developing and implementing end user adoption plans of new technologies
  • Experience working with remote and offshore development and support teams.

 

Preferred:

• 3+ years at a Manager level or above at a Fortune 500 company with significant scale.
• Demonstrated success leading large-scale infrastructure initiatives/transformations. 
• A thorough understanding of the interdependence of systems and their impact to the business.
• Understanding of the quality assurance, risk management, and security considerations and their impact on the overall technology environment.
• End to end infrastructure lifecycle experience related to user identity and access management. 
• Strong understanding of Agile and DevOps methodologies.
• Fluency in human-centered product discovery methods such as design thinking and service design.
• Strong process management and problem resolution skills.
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience in business systems and process planning.
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.
• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms.
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.
• Demonstrates strong executive presence and strategic thinking skills.

 

CORE WORK ACTIVITIES 

Leadership

• Accountable for providing day-to-day leadership and management of the Productivity engineering and products organization and managing the effective delivery of those services to the company.
• Establish management level relationships and partnering with all discipline teams to define systems engineering and cloud services.
• Accountable for managing suppliers in ensuring the delivery of quality services and meet all contractual obligations.
• Foster an environment of continuous improvement and structured processes and procedures that support not only a zero-fault culture, but one that focuses on the "how" as much as the what.

Conception

• Participate in the develop of new strategies around the ‘consumerization’ of the workplace experience at Marriott International.  This includes such key concepts as ‘wireless everywhere’, AI dri