Customer Service Representative- Le Roy, NY

Job Overview

Our Customer Service Representative provides customer service, product inquiry responses, and sales order entry to assigned domestic and international OEM and Utility customers; performs all freight logistics and contract administration.

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A Day In The Life

Duties and Responsibilities

• Processes customer purchase orders using company SAP system.
• Using office technology such as, but not limited to; Microsoft Office, Outlook, Teams, telephone, etc.
• Responsible for freight logistic services.  These responsibilities include obtaining freight rates for specific situations, direct interaction with Shipping Clerk on prepared outgoing shipments, contacting carriers, processing shipments, tracking shipments & maintaining any needed compliance documentation following shipment.
• Distributes sales order acknowledgements to OEM and Utility customers.
• Answers basic customer inquiries via email and / or phone that will include but are not limited to items such as issuing RMA numbers in SAP, providing technical drawings and basic quotations for specified PCORE catalog numbers.
• Organizes and files customer sales orders acknowledgements, invoices, bushing repair files and specific customer/company correspondence.
• Completes new customer request forms which include retrieval of credit applications, company references, financial reports, etc.
• Reviews A/R report and works with A/R Dept. to collect payment from customers when needed.  Issues credits and debits in SAP as needed.
• Completes reports for Marketing dept. as needed which are assigned by SR. Product Manager.
• Maintains internal customer account profiles.
• Provides back-up support for Customer Service Representatives.
• Ability to work overtime as needed on a sporadic basis.
• All other assigned tasks

 

Physical Requirements

Ability to travel as required for business purposes or local training events; ability to move throughout company facilities, including navigating stairs and ramps; ability to effectively communicate; and ability to routinely work on a personal computer and other standard office equipment.

What will help you thrive in this role?

• Associate degree or equivalent required
• BA/BS in Business, Communications, or Marketing prefer
• 2+ years of customer service experience
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Experience with SAP is highly desirable
• Experience with PowerPoint is a plus
• Experience with Power BI is a plus
• Experience with Salesforce is a plus

Perks and Compensation:
A competitive salary range of $55,000-$68,800 per year, commensurate with experience and qualifications. A comprehensive benefits package designed to enhance your health, well-being, and financial security.

Hubbell Incorporated

 

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

 

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

 

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

 

Hubbell Utility Solutions 

 

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid sm