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Customer Journey Expert - Customer Data - New Banking Platform

ING
Belgiumfull_timeVerifiedPosted 2 Sept 2025

About the role

A day in the life of a Customer Journey Expert – Customer Data – NBP

  • Design and monitor the Customer Data landscape transformation in the New Banking Platform.
  • Take an active part in the implementation of differentiating New Banking Platform initiatives, tools, and processes of Customer Data.
  • Formulate viable solutions and initiatives, align on impact with other Tribes, CLT business.
  • Collaborate closely with IT engineers as one team, to make the transition a success.
  • Make sure the UX and EX benefits of the program.
  • Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself. You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

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Company

ING

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