BPO Business Sys. Analysis Senior Analyst

Req ID: 323591 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Business Sys. Analysis Senior Analyst to join our team in Canton, Massachusetts (US-MA), United States (US).

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

 

Pay for this role is $22hr. 

 

Basic Qualifications:

 

• 3 Years Insurance experience
• 3 Years EDI error resolution experience
• 1 year work at home or Hybrid office experience
• High School diploma or GED

 

Responsibilities:

• Handle detailed problems which require standard solutions
• They receive general direction from their supervisor, are assigned deliverables and may be part of a team
• Provides end user support for a specific application and translates those needs for developing test plans while learning about the applications and the client
• Participates in application implementations and test end user processes
• Assists with the creation of presentations and other materials for end user training
• Interacts with clients, both internal and external, to supply information
• Develops customized queries and reports utilizing basic table matrices
• Logs and tracks problems/works tickets with external product vendor or support organizations
• Knowledge of system development methodology, project management and system architecture
• Demonstrated analytical/problem solving skills
• Solid influencing and communication skills
• Ability to translate between non- technical business users and technical IT resources
• Strong client service attitude
• Organization and time management skills
• Support of various other advanced functions
• Business scenario testing, root cause analysis and solutioning.
• QC documents and work items following policies and procedures.
• Need to work from Canton, MA Client Site.

 

New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.

 

Must Pass Drug screen.

Must Pass a background check with Education check and employment verification check. 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://u