Manager - Traffic & Claims

The Team:

The Traffic and Purchasing team are responsible for coordinating the movement of orders within the organization, ensuring efficient processes and timely delivery. This includes adapting to changes, optimizing workflows, and providing exceptional customer service. Overall, our goal is to support business growth and create a productive environment by ensuring seamless operations and meeting customer commitments. 

The Opportunity:

In the role of Traffic and Purchasing Manager, you will oversee all aspects of domestic transportation to ensure efficient, timely, and compliant movement of goods. You will be responsible for upholding established logistics protocols and safety standards while optimizing transportation performance and operational workflows.

You will provide critical support to the Director of Traffic & Purchasing and the Manager of Purchasing, including maintaining accurate and organized records for the Distribution & Service Center. This role requires a highly organized leader capable of managing multiple priorities, with a strong emphasis on invoice follow-up, reconciliation, and process accuracy.

In addition to supporting domestic boutiques, you will collaborate with and provide guidance to the Traffic team in overseeing nonproduct inventory essential to Distribution & Service Center operations. Strong organizational skills, attention to detail, and effective recordkeeping practices are essential to success in this position.

This position is based on-site in our Dayton, NJ Distribution & Service Center.

About the Role: 

Traffic Operations Oversight

• Lead the coordination of domestic transportation activities, ensuring timely pickup and movement of materials to support boutique and corporate operational needs.
• Oversee communication and issue resolution with FedEx and other carriers, including reroute management, service escalations, and shipment status investigations.

Transportation Invoicing Management

• Ensure timely financial compliance by directing weekly follow‑ups on outstanding or unbilled shipments and identifying gaps in billing processes.
• Maintain and manage comprehensive shipment and invoice tracking logs, ensuring full accuracy and reconciliation across all transportation activities.
• Claims
• Support Traffic Director and Customer Service in filing claims for all theft/damage
• Provide coordinated assistance to ensure claims are submitted accurately, completely, and on time.
• Maintain log of claims to ensure value of loss is tracked
• Oversee a centralized tracking log to monitor claim status, reimbursement progress, and total loss impact.
• Support KPI monitoring of non-deliverables for claims
• Assist in tracking and reporting KPI’s

Records & Documentation Management

• Maintain and enforce effective filing and record‑management systems to ensure accuracy, compliance, and accessibility across traffic operations.
• Leadership Communication
• Proactively communicate operational issues, risks, and updates to the Director of Traffic & Purchasing and the Manager of Purchasing & Budget Analysis, providing clear insights and recommended actions.

Operational & Administrative Support

• Support the Dayton Traffic Team by overseeing general office and administrative tasks as needed, ensuring organized, efficient systems, including signage creation, document maintenance, and workflow support.
• Provide administrative support to the Dayton Traffic Team by assisting with various office tasks, which may include - but are not limited to - creating signage for operational needs, maintaining and organizing filing systems, preparing documentation, coordinating internal communications, and ensuring general office efficiency.

Project Support

• Partner with Traffic leadership to establish and maintain proper labeling, documentation, and organization of all non‑product project materials.
• Coordinate and manage the transportation, handling, and delivery of materials supporting project timelines and operational objectives.
• All other duties as assigned by their immediate manager or departmental Director.

Supervisory Responsibility: 

• Yes<