Director, Payment Operations and Risk

The Squarespace Finance team is looking for a Director of Payment Operations and Risk to support all Financial and Operational processes to support Squarespace Payments. You will be responsible for fraud prevention across the business and your own fraud prevention end-to-end, from identifying fraudulent behaviors or areas to improve existing fraud strategies to determining and implementing solutions. You will lead the strategy and development of fraud prevention business controls that ensure risks are identified, monitored, managed, quantified, and volatility risk measured. You will work with our Product, Engineering, Legal, Compliance, Security, other Financial units, and our external partners to develop and support a roadmap that improves fraud outcomes for the business, reduces fraud losses, and reduces friction for customers. The Payments team provides payment solutions -- including payment acquisitions, KYC, disbursements, transaction monitoring, payment method management, Accounting reconciliations, and so on -- to ensure that users have a smooth and secure payment experience.

You will report directly to the Sr. Director, Revenue Operations and will be based in our NYC office.

We have introduced our Flexible Work Philosophy for Squarespace employees, which you can find on our career page. For those who will work out of our offices 1-5 days a week, we have also introduced a detailed return to office approach to guarantee a safe return for our Squarespace employees. The safety of our people is our top priority and we will continue to monitor the status of COVID‑19.

You'll Get To...

• Identify opportunities to prevent fraud and develop and implement strategies to avoid fraud while balancing ease of customer experience
• Monitor customer interactions and avoid fraudulent behaviors
• Enforce Squarespace policies for fraudulent actors (including working with Squarespace's general counsel, external counsel and law enforcement on investigating and pursuing remedies for fraud)
• Partner with other teams to understand fraud drivers, report on fraud trends, and identify new opportunities to enhance the quality and effectiveness of our fraud
• Implement industry standard controls and associated procedures for across risk products such as fraud, financial crimes, operational risk, business continuity, and third-party
• Oversee the execution of controls self-assurance and risk assessment activities (ad hoc controls review, third-party risk management (TPRM), risk and control self-assessment (RCSA)) and support independent risk and audit activities
• Review material estimates and the processes that provide estimates used in managing the products, including fraud loss forecast, scenario tests, and fraud loss assumptions
• All platform payment operations for banking and card products, including settlement, reconciliation, borrowing base operations & accounting
• Ledger integrity, auditing procedures, and accounting policies
• Strategy for automating internal FinOps alongside Product team
• Manage relationships with banking and network partners

Responsibilities

• Develop operational strategies to deliver world-class service under Squarespace Payments.
• Oversee the Squarespace Payment Operations team, its operational performance, delivery of service to partners and achievement of goals.
• Build the payment operations governance structure and the payment and business strategy
• Oversee projects, ensuring full, accurate and timely completion; ensure adherence to all local legal and regulatory requirements.
• Ensure operational risks associated with payment flows are managed and reduced.
• Develop the Payments team into motivated groups by implementing operational processes, risk and best practices that work and minimize crisis situations.
• Proactively review processes to identify inefficiencies, control weaknesses and identify opportunities for improved effectiveness.
• Facilitate partnerships with important partners to ensure operational processes meet our needs while providing simplicity, consistency and efficiency.

Who We're Looking For

• 10+ years' experience in risk/fraud/credit at a bank/lender
• Experience in risk management across lending, credit card or deposit products at a significant financial institution, eCommerce merchant, or payment platform.
• Experience with the payment technology industry, cybersecurity risk and the relation to fraud

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Retirement benefits with employer match