Child Welfare Supervisor (LA Child Safety Response Center)
State of LouisianaAbout the role
Posting number: 223764CWSUPCSRC72226HS
Department: DCFS-Department of Children and Family Services
Job classification: CHILD WELFARE SUPERVISOR
Posting type: Open
Categories: Social Services
Summary
Department MISSION
To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.
Department VISION
A future where every child thrives in a loving environment, supported by empowered families and resilient communities.
Department VALUES
Treating all people with dignity, compassion and respect, while providing services with integrity.
At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.
Join Our Team at DCFS: Child Welfare Supervisor
The Child Welfare Intake Supervisor provides leadership and operational oversight for the Louisiana Child Safety Response Center (LCSRC), the Department’s 911-style call center responsible for receiving, assessing, and routing reports of child abuse, neglect, and other child welfare concerns. This position ensures that all incoming reports are managed promptly, accurately, and in full compliance with Louisiana state law, DCFS policy, and professional standards.
This position provides direct supervision, coaching, and support to Customer Service Representatives (CSRs) and ensuring that each call is assessed for urgency, documented correctly, and routed to the appropriate local office. The Supervisor plays a critical role in maintaining service quality, staff performance, and consistent decision-making in a fast-paced, high-volume, and emotionally demanding environment.
If you're driven, collaborative, and ready to make an impact—this could be the opportunity for you!
Examples of duties
Six years of experience in child welfare; ORSix years of full-time work experience in any field plus three years of experience in child welfare; OR
A bachelor’s degree plus three years of experience in child welfare; OR
An advanced degree in a social science or behavioral health field, nursing, or a juris doctorate plus two years of experience in child welfare.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NECESSARY SPECIAL REQUIREMENT:
Possession of a high school diploma or equivalent.
A current driver's license and access to a personal vehicle.
NOTE:
The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).
Qualifications
Supplemental information
- Responsible for supervision of staff assigned to the unit.
- Guides employees in the review, assessment, and decisions of intake reports.
- Assure reports received are reported/communicated to the assigned parish in a timely manner.
- Serve in the capacity of intake worker as needed.
Position-Specific Details:
Appointment Type: This position may be filled as a probational appointment or a job appointment that may last
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s