Retail Merchandising Supervisor

Job Description

Are You Ready to Make It Happen at Mondelēz International? 

Join our Mission to Lead the Future of Snacking. Make It With Pride. 

The role of the Retail Merchandising Supervisor (RMS) is the accountability for the hiring, training/coaching and monitoring the hourly merchandising staff to achieve world class retail effectiveness while optimizing cost efficiencies. Individuals will need to ensure all in-store activities are properly executed to support the merchandising plan. 
  
The Retail Merchandising Supervisor will have an assigned geography and Sales Service Representatives who are scheduled to perform in-store activities (merchandising, display building, backroom management, etc.). The Retail Merchandising Supervisor will oversee these individuals and aid in developing their capabilities.   

A successful Retail Merchandising Supervisor should have sound understanding and be well suited to assume the responsibilities of the role by excelling in the following skills:  

• Actively participate in the interview process of new hires via in-person or video conferencing of prospective candidates. 

• Manage the selection process for all new hires to the Sales Service Representative (SSR’s) position. 

• Ensures newly hired SSRs participate in a standard on-boarding/orientation process and all appropriate training programs within the prescribed timelines.  

• Responsible for on-the-job coaching as well as providing continuous learning and development for SSRs. 

• Utilizes the Performance Management process to assist in correcting substandard work practices by direct reports. 

• Communicate Sales team/area priorities and help SSRs prioritize time and efficient work standards. 

• Ensure all merchandising activities are properly executed at store level to support merchandising game plan.                                            

• Responsible for annual performance appraisals for all direct reports.  

• Approves all requests for leave in a timely manner and communicates to impacted employee. 

• Has a general understanding of employee benefits for both full time and part time eligibility. 

• Works in a collaborative environment with District Managers to ensure merchandising standards are adhered to. 

Key Competencies: 

• Conflict Management: Ability to identify and manage areas of conflict, defusing situations of conflict and creating an acceptable resolution. 

• Confronting Direct Reports: Open and candid feedback to aid in identifying areas of skill development and overall performance opportunities of direct reports.  

• Customer Focus: Using sales and business approaches that provide service and value beyond customers' expectations and helping customers identify and execute the appropriate strategies for their business success. 

• Developing Direct Reports and Others: Excel at encouraging individual development by incorporating Praise, Question, Polish into daily coaching routine. Seek out opportunities to mentor others in their development. 

• Managing Diversity: Awareness of both the qualitative and quantitate aspects of a diverse group of direct reports