Manager, Patient Experience Marketing - Neuroscience

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub Function:

Multi-Family Marketing

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

Johnson and Johnson is recruiting for a Manager, Patient Experience Marketing - Neuroscience to be located in Titusville, NJ.

About Neuroscience

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Neuroscience team tackles the world’s toughest brain health challenges including multiple sclerosis, Alzheimer’s disease, Parkinson’s disease, myasthenia gravis, epilepsy, major depressive disorder, bipolar disorder, schizophrenia, and autism. This patient-focused team helps address some of the most complex diseases of our time.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

This is a hybrid role available in Titusville, NJ. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.

Purpose: The Manager, Neuroscience Patient Experience Marketing, Patient Engagement and Customer Solutions (PECS) must be customer-obsessed, championing the needs of patients as they prepare to start Johnson & Johnson Neuroscience therapies. The individual must also have demonstrated the ability to build fact-based stories to gain consensus up, down and across the organization to approaches to optimize and evolve our existing patient support solutions.

You will be responsible for:

• Analysis & Insights: Mine existing data and develop learning plans to inform the operations and communication approaches for our programs. Develop compliant metrics to measure program impact and inform optimization.

• Customer Market Knowledge: Demonstrate a deep understanding of customer needs and competitive dynamics.

• Brand Strategy: Partner across a cross-functional team, to ensure pull-through of customer experience strategies and identify opportunities to support brand strategies.

• Marketing Execution: Enhance messaging and build an omnichannel communications plan to drive awareness and engagement with J&J Neuroscience patient support programs.

• Financial Acumen: Develop and socialize business cases to assess the viability of programs.

• Pharmaceutical Environment: Understand the evolving regulatory compliance and legal environment with respect to patient support programs.

• Vendor Management: Partner with vendors and internal stakeholders to ensure smooth and compliant program operations

The Patient Engagement and Customer Solutions team at J&J Innovative Medicine is charged with implementing disruptive customer experience solutions that support patients and providers in starting and staying on their prescribed J&J therapies. As a member of this team, the Manager, Patient Experience will co-lead insight development, idea generation, execution, measurement, and optimization of solutions that improve the experience for patients starting J&J Neuroscience therapies.

Qualifications/Experience:

• A minimum of a B.A./B.S. is required.

• MBA is preferred

• A minimum of 6-8 years total healthcare business experience (e.g. pharmaceuticals, medical devices, payer) is required

• A minimum of 2 years of marketing or similar experience is preferred

• Healthcare experience is preferred.

• Excellent communication skills (written and oral) and experience pr