Lead Occupational Therapist Assistant - Willowbrook

Overview

At Houston Methodist, the Lead Occupational Therapist Assistant (OTA) position is responsible for functioning as the lead person, generally for a specific area and/or shift. This position performs lead job duties, regularly leading projects and having specialized responsibilities as a regular part of their normal job responsibilities. In addition to lead responsibilities, the Lead Occupational Therapist Assistant position also performs duties and responsibilities of Sr Occupational Therapist Assistant and/or Occupational Therapist Assistant and serves as the liaison between management and staff for routine matters as the primary point of contact for resolving questions and issues for the assigned staff/area within the scope of their license, in order to achieve the delivery of exceptional patient care, optimal patient safety, quality outcomes, and customer service. Duties for this position may be varied and may include organizing work schedules, making work assignments, collecting/analyzing/reporting on data, developing and implementing quality improvement activities, training and mentor staff, participating in the development of skills and performance and providing feedback on performance and developmental needs, conducting quality audits of staff performance, leading and regularly performing special projects and other responsibilities of a similar nature and level.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Ensures teamwork, leading the team to be dynamic and a focused work unit, consistently offering assistance, and responding positively to requests for assistance. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Role models to team members effective communication skills, assisting in their development of such skills.

• Orients, guides, and mentors team members consisting of Sr Occupational Therapist, Occupational Therapist Assistants, rehab technicians, students, and support staff.

• Effectively implements protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service. Provides feedback to management on team member performance and conduct.

• Leads initiatives towards improvement of department scores for employee engagement, i.e., peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Serves as liaison between team members, and management, resolving routine matters for the assigned area/shift. Monitors and adjusts activities and schedules of the assigned team to ensure optimum patient throughput and patient experience. Assists management as needed in daily operations.

• Applies critical thinking in addressing challenging patient care situations. Works independently exercising independent judgment and execution of above average clinical skills on challenging patient care situations. Proactively identifies needs for adjustment/intervention for optimum patient care and experience.

• Implements treatment programs as established by supervising Occupational Therapist. P