Business Service Specialist I (RTS)

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Services Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $17.31 - $25.96/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Dealertrack is hiring for a Business Services Specialist I to join our Registration & Titling Services (RTS) team in Sacramento, CA!

Under general supervision, the Business Services Specialist I performs a variety of office support and technical tasks relating to motor vehicle transactions within a fast-paced environment.

Your Role:

• Processes motor vehicle titles, registrations, and validates payment amount
• Enters and retrieves information on the computer and answer Client inquiries
• Prepares registration and titling paperwork, validates and ships registration documents and license plates
• May also be involved in checking, typing, daily cash out, daily shipping, scanning process and any applicable function that supports the registering and titling of motor vehicles
• Performs a variety of office support tasks, including answering the telephone, recording and forwarding messages, answering questions via email, fax or telephone about sales taxes and motor vehicle fees and requirements, and entering data into the computer
• Follow up phone calls and/or emails to customers may be necessary
• Examine documents submitted by customers for motor vehicle titles and registrations
• Review transactions submitted electronically to ensure the transaction is complete
• Complete paperwork to process title and registration transactions.
• Receive payments, including tax payments, from customers for vehicle registration and titling transactions
• Verify information on documents, including but not limited to: taxes and fees, license plate, lienholder information, owner's information and mileage
• Provide assistance to clients by responding to emails and return phone calls from Clients and Client Services
• Process transactions for the public and/or clients via Online Registration Solution products
• Match checks to transactions to ensure proper billing and payment
• Be required to perform the duties of Courier, that includes the delivery and pick up of documentation, registration and license plates from customers within the region
• Accurately ship transactions to Vendors/Registrants/Clients daily
• Scan and save submitted paperwork and/or motor vehicle records to the computer
• Run and/or monitor reports.
• Order and maintain office supplies
• Assist external TMs with questions about transactions and/or state processing requirements
• All other duties as assigned

Minimum Qualifications:

• High School Diploma/GED
• Generally, less than 2 years of experience
• Good communication skills (verbal and written)
• Ability to multitask and perform professionally
• Excellent customer service skills
• Basic computer skills and proficiency in Microsoft Office products
• Ability to work effectively in a fast-paced environment under time-sensitive requirements

What We Look For (Preferred):

• Knowledge of DMV title and registration process

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the wor