Virtual Sales Manager, Uro

Additional Location(s): US-MA-Marlborough

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About The Role

The Virtual Sales Manager will be responsible for the development and leadership of a world-class virtual sales organization supporting Boston Scientific's Urology products. This role will contribute to the development, implementation, and execution of Virtual Sales objectives. You will coach and develop staff for future advancement, monitor key performance indicators, and make recommendations for improvements in the future.

 

Key Responsibilities

 

• Provide coaching and direction on the daily activities of the Virtual Sales team. Manage all aspects of the Virtual Sales team drive to achieve incentive objectives. 
• Establish, support, and lead a positive, diverse, high performing and inclusive team culture. 
• Design, implement and maintain procedures for customer targeting, sales process, follow up work and closing business, including new customer segments and customers who purchase products used in Urology. 
• Maximize employee satisfaction and retention.   
• Manage team of Virtaul Sales Reps including recruiting, hiring, performance management, talent development, career progression, etc.
• Drive the desired results to achieve a competitive advantage through on-going evaluation of performance and processes. 
• Monitor and drive excellence in customer service, utilize observations, analysis, and trending to identify organizational areas of opportunity and efficiencies.
• Continually evaluate, improve, and implement changes to assure customer-centric departmental focus. 
• Deal with escalated customer queries, complaints, and provide a high level of customer satisfaction as measured through customer metrics.
• Manage customer escalation, internal escalation meetings, and reporting.
• Provide personal development plans and performance reviews on a timely basis.
• Interface with; external customers, sales, marketing, and other internal functions.
• Foster close working relationships between the traditional field sales teams and the virtual sales organization. Accelerate effectiveness of territory planning.
• Seek opportunities to drive disposable and capital purchases, upgrades, and service as appropriate.
• Lead strategic projects or initiatives within the traditional sales, virtual sales, or sales operations functions.
• Work closely with Virtual Sales COE to ensure digital infrastructure in place to meet the team’s needs across data, process, and engagement platforms.

 

Required Qualifications

• Bachelor's degree plus 6 years of related work experience or an equivalent combination of education and work experience.
• At least 2 years leadership or supervisory experience
• Direct Virtual Sales or Sales experience
• Detail Oriented with strong organizational skills
• Proficient technical aptitude with computer technology and devices (e.g. Microsoft Office, Salesforce.com, iPad, apps, etc.)

 

Preferred Qualifications

• Results-oriented with a track record of success and an ability to drive results in a matrix environment
• Self-motivated, disciplined self-starter with an ability to work independently
• Expertise in identifying opportunities and growing an assigned territory
• Ability to adapt quickly to change and work effectively on various assignments
• Good organizational and planning skills, strong attention to detail and accuracy
• Strong communication skills including verbal, written, presentation, interpersonal and active listening skills
• Clear, articulate, and grammatically sound speech
• Excellent rapport building skills

Requisition ID: 581862

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scie