Location : Mohali 

City : Mohali 

State : Punjab (IN-PB) 

Country : India (IN) 

Requisition Number : 35512 

 

 

JOB DESCRIPTION

DRAFDRT

Business Title:                   Senior Process Associate - Continuous Improvement                                           Effective Date:                                    1st Apr-24

Global Job Title:                                                                            Reports to (position):                          Naveen Gupta

Global Function:                Continuous Improvement                 Global Department:                      CI & RPA

 

 

Role Purpose Statement (Write a brief statement regarding the objective of the position and why it exists):

In BBS Mohali, we are building a strong KM team who can create content for critical processes so that content could be utilized to train the new joiners, providing refreshers to existing employees etc. To create the content and field work we are looking for suitable resources who can support us to contact process SME’s, understand the processes, prepare the presentations, process maps and visualize in a good manner. Apart from it there are certain other initiatives where they will support KM team to drive.

 

Main Accountabilities (List 6-8 major areas of responsibilities in order of importance, and purpose of these activities:

• Understand the processes from process SME's
• Research on each of topic and create the useful content
• Creating Process maps on the basis of understanding gathered from business
• Creation of process portal & its architecture. Publish the content on portal
• Review the videos and editing for meaningful publication
• Review the published content and do alterations on regular basis
• Meeting all the process related KPI’s
• Participation and drive KM initiatives
• Any adhoc activities                                                                                                                                      

Additional responsibilities:

• To monitor the progress of new joiners/Management trainees
• To participate and drive KM initiatives
• To drive knowledge sharing sessions

Impact/Dimensions (Describe the strategic impact of the role / Using dollars and/or numbers, list the pertinent statistics of the position which clarify major areas of impact.  Examples are: # of employees supervised, annual budget, annual sales/revenue):

 

Key Performance Indicators (KPIs) (Measurable outcomes that the position contributes to):

Accuracy and timeliness for Content creation, publication and review.

Major Opportunities and Decisions (Describe the more difficult and/or complex challenges or opportunities and decisions faced in doing work, improving processes or meeting customer needs.  Where must position focus to be successful?):

• To identify all the opportunities to gather the details from process managers
• To get the reason input from SME’s

Management/Leadership (Describe the level of management and leadership skills required for the role. Identify key specialties, technical and knowledge areas necessary to accomplish responsibilities and desired results):

1. Good communication skills
2. Good presentation skills
3. Good hands on experience on Microsoft PPT
4. Out of the box thinking

Key Relationships, Stakeholders & Interfaces (External & Internal):

Processes Leaders/SME’ under BBS Mohali/Bunge

Knowledge and Technical Competencies (Identify knowledge and specific technical competencies to accomplish the desired end results.  Some examples are licenses & certifications and knowledge and abilities):

1. Understanding of Knowledge Management and its tools
2. Experience of BBS kind of set-up
3. Wing to wing business understanding is desirable

Education/Experience (Identify types and length of education and experience needed to acquire the necessary skills and knowledge to accomplish the desired end results.  Some examples are education & training, and years of experience):

1. Graduate / MBA desirable
2. 0-3 year work experience of Knowledge Management function

     

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