Jr. Payments Operations Specialist

Jr. Payments Operations Specialist

As a Payments Operations Specialist, you will play a critical role in supporting our merchant services operations. Your primary responsibilities will include managing day-to-day tasks related to merchant account onboarding, back office support, cancellations, and billing management. This position requires a keen attention to detail, a high level of organization, and the ability to work independently with minimal oversight.

 

What you'll do everyday:

• Efficiently manage merchant account onboarding processes and escalations to ensure a smooth and timely setup for our clients.
• Provide back office support, including account maintenance, issue resolution, and ensuring compliance with payment industry standards.
• Handle account cancellations with professionalism, ensuring a positive experience for all parties involved.
• Monitor and manage billing processes to optimize financial performance.
• Collaborate with cross-functional teams to improve payment operations and customer satisfaction.
• Stay informed of industry trends and regulatory changes to ensure compliance and competitive advantage.

 

What you need to bring to the table:

• 1-3 years of experience in the electronic payments industry.
• Bachelor's degree in Finance, Business Administration, or related field preferred.
• Proficiency in Salesforce and Excel.
• Exceptional communication skills, both written and verbal.
• Proven ability to coordinate, organize, and execute on objectives with minimal oversight.
• Flexibility and the ability to adapt to the fast-paced, evolving nature of our business.
• Strong problem-solving skills, with the capacity for quick learning, critical thinking, and independent decision-making.

Bonus Points:

• Familiarity with back-office operations of payment processing vendors such as First Data/Fiserv, TSYS, and Payrix and is highly desirable.

All applicants must be currently authorized to work in the United States on a full-time basis.

Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

About Us:

At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com. 

At the heart of Storable is our “Be More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and be more than ever before.

Benefits and Perks: 

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
• 8 hours of Rest, Relax, Recharge time to care for your mental health.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
• $250 month