Order Entry Administrator

CENTRALIZED PROJECT ADMINISTRATOR

WHO WE ARE

Join the Alside team at Associated Materials, LLC, and be AMazing with us!

At Alside, we combine our rich history in exterior building products with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our product offerings, strengthen our supplier network, and deliver even greater value to the market.

As a leading distributor of windows, vinyl siding, and cladding products and the primary distributor of Associated Materials Innovations, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the Alside team where you can be AMazing as we shape our future together.

JOB OVERVIEW

The individual in this position will be responsible for working collaboratively with a team to support and maintain relationships vital to ISS business growth while ensuring high levels of customer service and safety compliance.

OBJECTIVES

• Consistently deliver world-class Customer Service
• Operate in a safe manner following all company safety policies
• Administer and manage customer account activities by thoroughly and accurately maintaining documentation and 100% order entry accuracy
• Follow and execute additional direction set out by the Supervisor

DAY-TO-DAY RESPONSIBILITIES

• Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail
• Develop and maintain a high level of product knowledge
• Resolve customer issues and questions
• Administer the Filing, Job Pack creation and Materials Procurement Forecasting for ISS
• Receive and process orders and assist customers through the ordering process
• Maintain detail and accuracy in order entry and customer requests
• Maintain and service new customer accounts
• Assist in job scheduling and product delivery
• Operate in a safe manner and maintain a safe work environment
• Serve as a reliable and knowledgeable resource to our customers
• Follow and execute any additional direction given by ISS Manager/Operations Manager that will assist in obtaining overall goals and objectives of the organization

SKILL REQUIRMENTS

• Ability to multi-task in a results driven environment
• Service oriented with excellent communication skills
• Effective time management
• Organized and detailed oriented
• Ability to learn and embrace new technology

KNOWLEDGE/PHYSICAL REQUIREMENTS

• Microsoft Excel, Office, and Outlook
• General knowledge of the exterior building industry preferred, but not required

EDUCATION AND EXPERIENCE

• High School diploma or GED equivalent required
• Preferably 1-3 years in an operational environment, preferably building products with a demonstrated success working with customers

BENEFITS AND PERKS

• Health: We offer competitive medical, dental, and vision plans for you and your family (pets included!) that support your ongoing success. 
• Finances: Our 401(k) plan with matching contributions and FSA/HSA to help you maximize your budget.  
• Life: As your needs change, our perks change with you. We offer paid holidays, parental leave, discount programs, an employee assistance program, and more that embrace your diverse needs. 
• Community: We believe in celebrating our wins together. Our employee recognition and years of service programs socialize our individual contributions and teamwork for a workplace where you feel valued. 
• Talent Development: We are committed to your growth. Our online learning platform offers curated content from top resources, including LinkedIn Learning. With our leadership competencies, performance management, and goal-setting practices, we help facilitate meaningful development conversations and foster a culture of learning.