Customer Engineer

Armis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds—start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better.

Ok, so what exactly does Armis do?

Connected assets are growing at an explosive rate, across every industry and every geo. In today’s world of smart devices and BYOD, these assets come from every direction and are found in every possible environment and industry. And they’re critical to success for every enterprise. And because every single asset represents a very real potential vulnerability, they’re also the last line of defense against today’s sophisticated cyber criminals. 

Armis gives companies of every size—across every industry and geo—complete asset visibility, contextual intelligence, and continuous security. We have partnerships and integrations with the planet’s leading tech and cybersecurity players. And we’re building an incredibly smart and diverse global team of thought-leading technologists, creative visionaries and proven game changers who are ready to take Armis to the next level.

Location: This is a remote position and we are considering candidates from any major hub in the Mountain or Central time zone

Customer Engineer 

The Armis Customer Engineer (ACE) team drives the Armis deployment value by collaborating, reinforcing, and improving deployment efforts wherever possible. An ACE’s day-to-day involves expanding the Armis deployment and visibility into the customer environment and enabling seamless operation of the Armis platform. ACE transactions are requested through a ticketing system. ACE’s work with the Technical Account Managers (TAM) to successfully deploy and expedite the time to value of the Armis platform. The ACE engineer handles technical network and security-related activities in the customer environment, as designated by the technical account manager. Great role for an introduction to Cyber and vendor space.

 

Responsibilities :

• Extensive Travel to customer sites for up to first 6 - 8 months requiring 80% travel commitment
• Coordinate travel logistics, including car rental, flight and hotel accommodations
• Successfully complete 400+ armis installations within the first 6 - 8 months
• Communicate project progress 
• Perform technical activities and tasks alongside Technical Account Managers (TAMs) to Armis customer base throughout the deployment process.
• Perform network engineering and security-related tasks on multiple sites and deployment efforts globally (remote)
  Provide supplemental coverage to the TAM processes and tasks where applicable according to the ACE’s area of proficiency
• Collaborate with different teams to promote success, scalability, and efficiency.
• Assist in Troubleshooting Armis Integrations and Network Connectivity
  Demonstrate the ability to dive deep into security topics and tools
• Utilize ticketing system to log, track, and manage ACE support requests

Requirements:

• B.S. in IT, IS CS, MIS, or Associates equivalent work experience
• 2+ years experience in a small to enterprise-sized solutions service delivery capacity
• 80% travel for the first 6 - 8 months
• Strong willingness to learn, grow, and adapt to new challenges

Preferred Skills:

• Ability to learn and showcase new technologies and solutions
  Become the product expert with all the Armis features and offerings
• Knowledge of IT and IoT Security
• Network experience is a plus
• Automation experience is a plus

Salary range guidance for this position is:   $105,000- $135,500.00. - Bonus 20%

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your lif