Vice President, Global Sales Enablement

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description
 

The VP of Global Sales Enablement will manage a multi-team organization, strategy, and execution for all customer and partner training programs run by Sprinklr. The primary focus for the role is to ensure that Sprinklr’s employees, customers, and partners are equipped with the resources, tools, and skills necessary to effectively position, deploy, and leverage Sprinklr’s products effectively. You are responsible for defining and leading the customer facing training, enablement programs, and platforms needed to accelerate the onboarding of our customers and to continually sharpen the knowledge and skills of Sprinklr’s end users. 
 

In this critical role, you will also partner with our community of Sprinklr’s sales executives to ensure they are equipped with the skills, collateral, and support needed to improve win rates and grow revenue. In addition, your organization will enable our customers to learn and adopt our platform quickly and easily. Your team will partner with business leaders across the company to define course curriculum, educational tools, and lead our worldwide team of trainers to deliver these courses to our sales teams, customers, and partners. This role requires business intuition, team management experience, and a deep knowledge of education best practices. 

What You’ll Do 

• Design, create and implement a comprehensive product and customer education program to include training and development, coaching, and online training tools and resources, knowledge documentation, and supporting processes, programs, and badges. 

• Develop and deploy programs and initiatives that enable customer-facing teams to execute the core aspects of their jobs more effectively, especially as it relates to selling and revenue performance. 

• Lead and orchestrate a sales enablement team of content creators, technical writers, and field partners to empower our sales organization to deliver Sprinklr messaging and solutions to customers and prospects. 

• Lead and orchestrate a team of experts who will educate customers on the use and benefits of our products to drive value realization and adoption. 

• Create and own a program to manage technical documentation, delivery mechanisms of the documentation, and content creation and update cadences. 

• Work with customers to ensure they are utilizing Sprinklr’s products effectively and finding value with our products to support the retention of our customers. 

• Work closely with Sales, Success, and technical teams to ensure an exceptional customer experience is being delivered.