Aesthetic Keyholder

Aesthetic Keyholder

Location: Lakewood-Dallas, TX

Job Type: Full-time *minimum of 40 hours per week

Compensation for regularly scheduled shifts: $16 - $21 hourly(dependent on bona fide qualifications, experience)  

Availability & Schedule: Clinic Operating Hours (as posted on each clinic’s website *subject to change) including mall holiday extended hours and weekend availability. 

Ability to commute/cover other clinics: Reliably commute to all clinic locations within vicinity and cover shifts as needed.

Physical Requirements: This role requires long periods of sitting and standing. Individuals are required to lift and move up to 40 lbs. in inventory and other clinic assets.

Job Summary  

We are looking for a dynamic and inspirational individual to support the clinic team to ensure the efficient running of the Clinic.

You will use your outstanding  leadership and sales skills to lead by example and  provide inspirational, authentic, and personalized client service to achieve all sales and client service targets.

If you are an ambitious self-starter with previous retail experience, looking for leadership development and growth, then this is the perfect role for you and the first step towards a long term and fulfilling career.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Reports To: Clinic Manager

Qualifications

• Proven retail experience, preferably within skincare and/or aesthetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software, Zenoti experience is a plus!

Experience and Characteristics: 

• Two (2) years of experience in Skin Care/Aesthetics or customer service preferred 
• Aesthetic license 
• Prioritizes customer service and has exceptional communication skills 
• Proficient in problem solving and finding creative solutions 
• Must be able to create a comfortable atmosphere for clients and team members 
• Attentive and a good listener 
• Attention to detail in following company and safety protocol  
• Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance 
• Goal oriented and self-motivated to achieve and exceed company benchmarks for success 
• Willing to learn and adapt to changes quickly 
• Comfortable and respectful with conflict management with clients and team members 

Responsibilities Include:   

• Creating curated client experiences. 
• Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients. 
• Educating clients on the importance of the skin care protocols. 
• Celebrating the success of the results our clients experience. 
• Championing Skin Laundry’s mission and values and how our services and products achieve these goals. 
• Effectively coordinating, scheduling, and rescheduling recurring and future clients.
• Consistently seeking, obtaining, and converting new clients. 

 

 Supporting Store Operations Success  

• Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business. Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.  
• Strong communication skills, ability to multitask, and comfortability with computer/clinic systems.   
• Establishes and maintains effective client retention processes.  Establishes and maintains effective client retention processes.   
• Understand and utilize company reports to leverage business and share insights on best practices for performance. Understand and utilize company reports to leverage business and share insights on best practices for performance.