This job posting expires at 11:59PM on May 19, 2025. No applications can be submitted after 11:59PM on May 19, 2025.

Job Title:  Administrative Support Associate III

Department: Emergency Medical Services

External Hiring Range: $19.66 - $22.96

Compensation Grade: 2003

Pay Range: $19.66 - $27.53

Posted Internally and Externally

Buncombe County Emergency Services Department is hiring for an Administrative Support Associate III. This position will be a Liaison between Billing and EMS, processing payments, collecting patient insurance information around EMS billing, and entering supplier invoices for payments.

This position will work an 8am - 5pm schedule from Monday to Friday and will be in-person at 164 Erwin Hills Rd, Asheville NC 28806 with limited remote work flexibility.

Purpose of the position:

The purpose of this position is to provide administrative support to ensure efficient operations of a program, or department.

Minimum Education, Training and/or Experience (required at time of hire): High School diploma or equivalent and four (4) years of customer service/office experience; or an equivalent combination of education and experience.

Essential Functions of the position:

• Perform a variety of general clerical and office administrative work to support efficient program or department operations; including but not limited to answering of phones, greeting, and assisting walk-in customers, distribution of mail, and general data entry tasks.

• Provide internal and external customer service via phone, email, and in person; respond to inquiries about program services, take message and/or refer inquiries to the most appropriate parties when necessary.

• Coordinate and support department/program meetings and events, such as invitation/ distribution, registration, agenda development, dissemination, and minute-taking duties; set up conference rooms; notify participants; prepare and/or assemble meeting materials including multimedia equipment.

• Maintain and order office supplies, as assigned and when needed.

• Coordinate the preparation, editing, and distribution of correspondence, reports, and documents, such as fax and referral monitoring, data entry; accreditation document processing; policy dissemination and tracking; document management.

• Perform accurate and timely data entry; post or file client data as required.

• May assist in sending out billings and other mass mailings; Process departmental invoices, billing, purchase orders and AFPs.

• Perform basic research and compile documents needed for various reports and management-level documents.

• May accept payments for fees, fines, goods, or services as required by the department; may balance cash drawers or registers, and prepare required cash reports.

• Assist with special projects and duties as requested.

• Perform other related duties as assigned.

Knowledge, Skills, Abilities: 

• Knowledge of general office or work unit procedures, methods, and practices.  

• Knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proofread correspondence, reports, and other materials.  

• Knowledge of all services provided by programs within the division and the policies and procedures that govern the work of the division.  

• Ability to be resourceful and use sound judgment in gathering and giving information and coordinating and monitoring office activity and workflow. 

• Ability to record and compile information with tedious attention to detail.   

• Ability to learn and independently apply laws, departmental rules, and regulations.   

• Ability to learn office process and procedures and apply this knowledge in problem-solving and responding to questions and inquiries.