Customer Solutions Specialist

Linde Gas & Equipment Inc.
Customer Solutions Specialist
Location: Bethlehem, PA

Linde Gas & Equipment Inc. is seeking a Customer Solutions Specialist to join our team located in Bethlehem, PA (Hybrid Role).

The Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

What we offer you!

• Competitive pay

• Comprehensive benefit plan (medical, dental, vision and more)

• 401(k) Retirement Savings Plan

• Paid time off (vacation, holidays, PTO)

• Employee Discount Programs

• Career growth opportunities

• Additional compensation may vary depending on the position and organizational level

What you will be doing: (1st Shift)

• Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
• Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
• Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.
• Uses business software systems to retrieve customer information, verify inventory levels and process orders.
• Verifies customer credit status and completes necessary paperwork to issue credits or debits.
• Provides quotes and assistance to sales force and management within set parameters.
• Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
• Provides customers with informational materials such as sales brochures, marketing flyers, etc.
• Responsible for phone inquiries for service calls and part orders.
• Builds and maintains effective working relationships with all internal Linde customers.
• Performs at a high level to meet call center performance metrics.
• Outsources products and goods from internal and external locations.
• Other duties as assigned.

What makes you great:

• High School Diploma required, college or equivalent experience preferred
• Minimum of 2 – 4 years of customer service or in store sales experience required
• Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) preferred
• Hands on experience in Specialty Gas/Hydrocarbon industries, required
• Strong computer skills and ability to multi-task in multiple computer applications  required
• Excellent verbal and written communications skills
• Proficiency in computer systems and computers applications
• Strong verbal and written communication skills
• Demonstrated ability to work independently and be self-motivated
• Ability to work flexible hours
• Office/remote hybrid role is available 90 days after completion of new hire training with manage