Director, Product Management, Product Operations

Director, Product Management, Product Operations

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Capital One Product Management Framework:

Across Capital One, product managers lead & collaborate across functional areas, lines-of-business, and staff teams to reimagine the status quo, find significant value creation opportunities, and drive innovative and sustainable customer experiences through technology solutions.  There are five key areas which we consider to be the foundation for successful Product management at Capital One:

• Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership: Leads cross functional teams to solve customer problems and drive organizational alignment

About the Team:

At the start of 2025, the Retail Bank Product Operations established four key objectives centered around enabling efficient and effective delivery of customer & business value across the product delivery lifecycle:

• Relentlessly align resources & capacity against the Retail Bank's top priorities

• Sharply improve the cross-functional operating model to accelerate delivery

• Steadily fuel product excellence with actionable & scalable tools and standards

• Elevate bank product managers and their experience through sustainable programs

In this role, you will be accountable for defining and installing the product standards and practices that will make the product community great as the business and customer landscape continues to evolve.  From day one, you will collaborate with smart, passionate leaders across functional areas to create the playbook that will equip product teams to efficiently and effectively deliver Customer and Business value.  In short, this leader will lead the strategy for defining our approach for enabling and cultivating bank product leaders for the future while engaging/influencing enterprise-wide programming on behalf of Retail Bank Product.

The person will:

• Exhibit outstanding influencing skills to effectively drive change

• Have a deep understanding of the product ecosystem, strong technical acumen,  and strong experience around the  product development lifecycle

• Ability to quickly put structure in place to manage work in a dynamic complex environment

• Display a passion for coaching and leading through others

• Excellent communication and partnership skills

Basic Qualifications

• At least 7 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economic