Salesforce Platform Director

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.  A Little More About Us:·       We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.·       We are quickly becoming one of the fastest growing health benefits companies in the country. We have received numerous awards and accolades, including Inc. Magazine Best in Business Gold Medal award in 2021, and JMP Securities Top 50 Private Companies in Insurtech in 2022.·       We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.·       Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common.·       Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you.·       It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way. The Salesforce Platform Director is responsible for the overall management of the Salesforce platform for the organization. This includes developing and implementing Salesforce solutions to meet the needs of the business, leading and managing cross-functional teams in Salesforce projects, configuring and customizing Salesforce to meet the specific needs of the organization, integrating Salesforce with other systems and applications, and monitoring and maintaining Salesforce performance and security. You will:·       Build and manage an effective Salesforce team that will lead the development, design, implementation, support and optimization of the technology vision, strategy, and roadmap for the ServiceNow platform.·       Collaborate with stakeholders across the organization to understand business requirements and develop Salesforce solutions to meet those needs while prioritizing business requirements.·       Maintain and continually improve core capabilities of the Salesforce team including, but not limited to:  Administration, Configuration and Application Development, Salesforce Technical Architecture, Usability Design, Testing, Release Management, Monitoring, Disaster Recovery, Security, and Incident and Problem Management.·       Ensure oversight of contractors working in Salesforce on various projects.·       Help develop and execute user adoption strategies to ensure that Salesforce applications are effectively utilized by all relevant teams. Provide training and support to users, promoting best practices and efficient use of Salesforce functionality.·       Provide strong leadership to a team of Salesforce administrators, developers, and analysts. Set clear goals, provide guidance, and foster a collaborative and high-performing team environment.·       Establish governance processes, standards, and controls to ensure data security, privacy, and compliance with relevant regulations.·       Monitor system performance and implement measures to maintain high availability and reliability.·       Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented. You bring:·       3 to 5 years of experience leading Salesforce application development, implementation and integrations.·       5+ years of people management experience including at least 2 years managing Salesforce professionals.·       Experience with Salesforce integrations, data migration, and data management strategies.·       Ability to turn complex business requirements into organized, scalable, technical solutions.·       Ability to align team towards achieving organizational objectives.·       Experience leading and managing cross-functional teams.·       Strong understanding of the Salesforce platform and its capabilities.·       Excellent communication and interpersonal skills.·       Bachelor's or Master's degree in computer science, information systems, or related field Extra credit:·       Previous start up company experience·       Salesforce certifications·       Experience with Salesforce development tools and technologies.·       Experience with project management methodologies and best practices.·       Experience with Salesforce governance and com