Facilities Technical Support Specialist II

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

"Elevate Your Career: Join Our Dynamic Facilities Team and Master the Art of Audio/Visual Excellence and Technical Innovation!"

As our Facilities Technical Support Specialist II, you will:

Primarily be responsible for overseeing the technical support of all facilities systems not covered by IT. This includes managing physical security, audio/video systems, environmental and data center operations, and space utilization. You will also handle routine facility service maintenance, support conference and auditorium A/V systems, design and research A/V and CCTV hardware capabilities, and integrate and support facilities software solutions.

To be successful as the Facilities Technical Support Specialist II, we're looking for: 

• High School Diploma (or GED)
• 3 years of experience in technical systems support
• Ability to perform and coordinate multiple tasks associated with technical system support
• Ability to coordinate vendor activity
• Ability to communicate effectively with employees at all levels of the organization as well as contractors who perform maintenance or upgrade work on these systems
• Ability to work with constantly changing and multiple priorities
• Ability to work with minimum supervision
• Ability to apply methods of organization to file and keep reports and time logs
• Availability for after-hours call-out and on-call
• Ability to analyze the operation of various systems, determine the cause of problems/malfunctions, and take corrective action as required.
• Ability to read, analyze and interpret safety rules and regulations, operating and maintenance instructions, and procedure manuals
• Ability to perform computer tasks and basic system integrations
• Regular attendance and punctuality
• Work with different teams across the organization to complete tasks
• Experience with low voltage systems

Preferred:

• Experience with Audio/Video design and functional utilization
• Experience with physical security card access and CCTV systems, but not required
• Experience with office space planning and building systems

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of workweek are Monday through Friday; 8:00 a.m. to 5:00 p.m. Overtime may be required.

Position Location:

This is a onsite position in Little Rock, Arkansas.

Travel Requirement:

This position requires minimal travel (5-15%).

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we value Diversity, Equity and Inclusion. Visit our website to learn more: LINK

Full job descriptions will be made available to those selected for an interview.