Regional Operations Manager

Description

Kanawha Scales & Systems, a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people. 

We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions. 

Position Summary:

We are looking for a Regional Operations Manager in Roanoke, WV. 

Manage and lead the company’s field operations and provide oversight and leadership of assigned personnel in branch(es). Develop and own the supporting management system/playbook and execution of the annual business plan for your assigned branch(es).

Cooperatively and effectively work with management and other company leaders to build an aggressive business growth strategy and lead a team of professionals in executing established and approved branch(es) goals.

Key Responsibilities: 

• Participate in the creation and buildout of the annual business plan, forecast, and budget for the KSS service and operations branch(es), including revenue and operational forecasts for assigned branch(es).
• Establish, communicate, and monitor achievement of specific objectives in alignment with the developed and approved service plans.
• Maintain ongoing positive communication and coordination of identified objectives in alignment with other KSS Branch Operations Managers, Regional Operations Managers, KSS Regional Sales Managers, KSS Director of Specialty Products, and other stakeholders to collaboratively work to develop achievable growth plans for KSS products and services.
• Partner with KSS Regional Sales Managers and Branch Sales Representatives to plan and coordinate strategies and plans for the effective execution of programs to grow service sales, grow and support sales programs and initiatives, and deliver effective service and support to our customers.
• Partner with KSS Director of Specialty Products to grow specialty product sales in the region and to establish and coordinate strategies and plans for effective installation and proper customer support of KSS Specialty Products through the branch(es).
• Work collaboratively with both AEH and KSS management in designing and developing standardized systems, processes, and supporting tools for KSS branch operations.
• Continue to improve customer service and satisfaction through policy and procedural changes and the establishment of efficient internal processes. Review, analyze, and evaluate business procedures, and implement policies and procedures that will improve day-to-day branch(es) operations.
• Develop and manage an operations team for your branch(es) through recruiting, hiring, training, coaching, counseling, and support efforts, including cooperative interaction and support activities with the AEH recruiting and HR personnel.
• Lead Services business reviews to assess, validate, and course correct plan versus actual performance related to your branch(es) service operations.
• Oversee the creation, proposal, pricing, and other terms and conditions of service contracts, agreements, and other binding deals for your assigned branch(es) to ensure they are executable, minimize liability to the company, are compliant with corporate guidelines, and achieve company sales and margin targets.
• Develop, deploy, and manage all related training, coaching, and other skills and performance management programs, courses, and events to keep branch(es) operations staff current with skill standards and procedures, and to ensure they meet/exceed monthly performance goals.
• Participate in the creation/development of reporting, dashboards, scorecards, and other key performance measures and targets to help ensure branch(es) achieve goals, and by which the efficiency and effectiveness of operations can be evaluated, opportunities for improvement can be identified, corrective actions can be established, industry best practices and continuous improvement of customer satisfaction can be upheld.
• Provide guidance and direction to business systems staff to ensure corporate CRM/ERP systems meet process needs.
• When needed, lead or assign problem solving activities to find root cause of operating problems and create and deploy effective countermeasures within the branch(es).
• Collaborate with the sales department marketin