Assistant General Manager

Description

Hampton Inn Bulverde  is seeking an experienced Assistant General Manager/Front Office Manager to oversee daily operations and ensure exceptional guest satisfaction. This role involves managing front desk activities, supervising staff, and supporting the General Manager. If you are a dynamic leader passionate about hospitality, this role is for you.

Where you can make an impact:

• Manage front desk operations, ensuring a seamless guest experience.
• Supervise and train front office staff to maintain high service standards.
• Oversee reservation systems and ensure efficient check-ins and check-outs.
• Address guest complaints and resolve operational challenges.
• Assist with budget planning and financial management.
• Develop and implement procedures to enhance guest satisfaction.
• Collaborate with other departments to ensure smooth hotel operations.
• Support the General Manager with administrative and strategic tasks.

Requirements

Education/Formal Training:

• Bachelor’s degree in hospitality management or related field preferred.

Experience:

• 3+ years in hotel operations, with leadership experience.

Knowledge/Skills:

• Strong leadership and organizational skills.
• Proficiency in property management systems and Microsoft Office.
• Excellent problem-solving and decision-making abilities.
• Knowledge of revenue management and hotel operations.
• Effective communication and interpersonal skills.