Customer Account Representative

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Summary
We are seeking a Customer Account Representative to support customer relationships and assist with account management activities. This role is ideal for individuals who enjoy working with people, providing solutions, and maintaining positive customer interactions.

Responsibilities

• Serve as a point of contact for customer account inquiries
• Support account updates and customer service requests
• Maintain accurate account records and documentation
• Assist in resolving customer concerns in a timely manner
• Communicate updates and information to customers clearly and professionally
• Support customer engagement and retention efforts
• Coordinate with internal teams to ensure service quality
• Maintain a professional and customer-focused approach

Qualifications

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Excellent organizational and problem-solving abilities
• Ability to manage multiple priorities
• Professional and customer-focused attitude
• Basic computer proficiency

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development and ongoing learning opportunities
• Exposure to diverse projects and industry experience