Account & Relationship Manager (all genders)

About Wolters Kluwer

Build a better tomorrow, today!

For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. ­­ Employees are at the cornerstone of bringing our vision to life.

We are a technology-led global software and services company. Our success has been built upon smart thinking and listening to each other. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems.

At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities.

Join us and build a brighter future!

We hire for our Legal Software line of business!

Join us in the fast-moving world of legal tech, delivering state-of-the-art solutions to top-tier global companies. Work with your international client portfolio to help understand how they can best deliver value to their organization using modern legal tech platform solutions. Support us in developing an active and engaged client community.  Responsible for building and maintaining effective long-term relationships and a high level of satisfaction with decision makers and influencers at an assigned group of international customer accounts. Responsible for developing and implementing a comprehensive sales plan that includes new and existing sales strategies for large key accounts. Maintains post-sales contact with large or strategic clients in order to facilitate a positive and productive long-term relationship. Communicates with customers with regards to any account problems and discusses customer concerns and suggestions. Focuses efforts on product feedback, enhancement, upgrades, and development. Reports suggestions to and develops solutions with sales, order processing, and customer support team.

Main Tasks

• Develop and maintain a sales pipeline of opportunities to achieve sales objectives via prospecting and account management

• Develop sales strategy for assigned accounts and successfully manage deals through the entire sales cycle

• Communicate with international customers with regards to any account problems and discuss customer concerns and suggestions

• Negotiate service/product terms with customers in line with guidelines

• Report suggestions to and develop solutions with sales, order processing, and customer support team

• May handle add-on sales for clients

• Travel to and attend conferences, events and customer meetings as required

• Create, without support, and consistently high-quality proposals which always mirror the right value proposition

• Delivery of presentations solutions to a broad audience, clearly submitting ideas, concepts, and solutions to the customer. Proof the value of the solution, by showing how our software helps the prospect in solving their challenges.

• Effective Planning and Organizing of own work

• Competencies

• Strong qualification skills, able to quickly identify relevant business challenges and effectively position relevant solutions

• Strong organizer of own work

• Able to speak with different levels of the company (from Company Secretary, General Counsel, Legal Counsel to CEO/CFO)

• Empathic, open to listening what people are telling

• Solid understanding of business, financials, products/services and the market, preferably with a reputation for providing a level of expert knowledge within your industry

• Excellent communication (both written & oral) and presentation skills. German as native language and good knowledge of the English language, both written and spoken

• Ability to manage own territory/account and monitor resources accordingly

• Requirements

• 3+ years working in Account Management or Sales or other equivalent experience (ideally in sales of services or software solutions)

• Knowledge of the legal sector is a real plus

• Bachelor’s Degree or equivalent relevant experience

• Serving clients from our Hürth office

• Native German Speaking

• Excellent knowledge of the English language, both written and spoken

• Personality:

• Empathetic – deeply understand the goals, drivers, and needs of clients

• Service-oriented

• Strategic

• Excellent listening and consultative skills

• Proactive and Self-Driven

• Excellent communicator

• Capacity to handle high level relationships

• Organized

What we offer

• You will be part of a thriving and growing business

• You will be able to work wi