IT Support Technician

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.

Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.   

As a key member of the IT Services group, the IT Support Technician provides daily support in the Denver office and remote support to the entire firm. The IT Support Technician provides user support and customer service on firm-wide supported applications and platforms.  This is a non-exempt position and reports to the IT Supervisor and frequently works with other technical staff in peer and supporting roles. 

Job Responsibilities

• Respond to requests for technical assistance in person, via phone, electronically

• Diagnose and resolve technical hardware and software issues

• Installs, configures, and troubleshoots Windows 10 laptops, network issues, mobile devices, and applications

• Maintains passwords, data integrity, and file security for the desktop environment

• Advise user on appropriate action

• Follow standard service desk procedures

• Strong documentation and communication skills

• Redirect problems to appropriate resource

• Identify and escalate situations requiring urgent attention

• Track and route incidents, problems, and requests and document resolutions

• Research questions using available information resources

• Stay current with system information, changes and updates

Requirements

• Associate degree with a major in Computer Science or MIS, or 2+ years of experience in an IT Service Desk or Desktop Support role in a medium to large sized company

• Working knowledge of fundamental operations of relevant software, hardware and other equipment

• Demonstrated knowledge of setting up and supporting remote users

• Knowledge and experience of customer service practices

• MCP or A+ certification

• Solid oral and written communication skills

• Customer service orientation

• Ability to diagnose and provide root-cause analysis as well as post-mortem

• Possess solid attention to detail

Preferred Qualifications

Experience in at least 5 of the following skill sets:

• Windows 10 & Office 365

• MFA

• Intune

• Mac experience and basic knowledge

• Okta

• CCH Applications

• SCCM basic knowledge

“Armanino” is the brand name under which Armanino LLP, Armanino CPA LLP, and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP and Armanino CPA LLP are licensed independent CPA firms that provide attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms. 

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.    

Armanino expressly prohibits any