Vaccines National Accounts, Organized & Retail Customer, Policy Team Lead, MD

ROLE SUMMARY

The Vaccines National Accounts, Organized & Retail Customer, Policy Lead is a senior People Leader within the Vaccines Field Medical (VFM) organization and reports directly to the Vice President, Vaccines Field Medical. This role provides enterprise-level strategic direction, executional leadership, and people leadership for field medical engagement across national accounts, organized customers, retail channels, and related enterprise initiatives supporting inline and portfolio launch needs, with additional oversight of policy-related medical engagement.

The role leads a multi-layered Field Medical organization and is a key member of the Vaccines Field Medical Leadership Team. Operating within a fast-paced, highly matrixed environment, the role partners closely with the Vaccines Portfolio Lead, Strategy and Execution Leads (SELs), Market Access, Commercial, Government Affairs, and other enterprise stakeholders to ensure aligned, high-impact, and compliant medical engagement across complex customer systems, with policy considerations integrated where appropriate.

As a senior People Leader and senior medical authority for Vaccines customer channels, this role has end-to-end accountability for organizational performance, capability development, strategic direction, and execution outcomes across its scope. The role exercises broad decision-making authority and plays a critical role in shaping enterprise field medical strategy, launch preparedness, advocacy and customer engagement strategy, and cross-functional execution for the U.S. Vaccines portfolio, including medical policy engagement responsibilities.

ROLE RESPONSIBILITIES

Leadership & People Management

• Provide senior people leadership to Senior Director Medical Leads and other Field Medical leaders and colleagues supporting national accounts, organized customers, retail channels, policy engagement, advocacy activities, and enterprise initiatives.
• Lead and develop people leaders and direct reports, ensuring strong leadership effectiveness, enterprise thinking, and executional excellence across a complex and evolving organization.
• Set clear strategic direction, priorities, and performance expectations to ensure consistent, high-quality, and compliant scientific engagement across customer channels.
• Coach, mentor, and develop leaders and colleagues to strengthen strategic leadership capability, customer engagement expertise, and enterprise execution skills.
• Own onboarding, enablement, and development planning for Field Medical leaders and colleagues to ensure rapid readiness, consistency, and sustained performance across national accounts, organized customer, retail, policy, advocacy, and launch responsibilities.
• Foster a high-performance culture rooted in accountability, collaboration, agility, and continuous improvement across a geographically dispersed and highly matrixed organization.
• Own organizational design, role clarity, and capability building to ensure readiness for current and future national account, retail, organized customer, policy, advocacy, and launch engagement needs.
• Accountable for succession planning, leadership readiness, and talent pipeline development to support long-term organizational health and continuity across Senior Director and extended leadership roles.
• Partner closely with People Experience and Vaccines Field Medical leadership on workforce planning, performance outcomes, talent decisions, and leadership development strategies.

Strategy & Execution (National Accounts, Organized Customers, Retail, Policy/Advocacy & Launch)

• Serve as the enterprise medical strategy owner and final medical accountability for field medical engagement across national accounts, policy-related activities, organized customers, retail channels, advocacy priorities, and enterprise launch initiatives.
• Define and execute national medical strategies that support access, reimbursement, policy, advocacy, and launch success across the Vaccines portfolio.
• Provide enterprise Field Medical leadership for portfolio launch preparedness, ensuring alignment with launch timelines, access milestones, and enterprise readiness priorities.
• Partner closely with Strategy and Execution Leads (SELs), the Vaccines Portfolio Lead, and the Vaccines Field Medical Leadership Team to translate portfolio and launch strategy into scalable, compliant field execution.
• Ensure a clear, consistent, and credible medical narrative across payer, policy, organized customer, retail, advocacy, and launch engagements.
• Anticipate and address customer-specific access dynamics, policy considerations, advocacy environments, and engagement complexities across channels.
• Contribute to annual operating plan development, establishing prio