988 Crisis Follow-up Counselor I (59579)
Volunteers of America Western WashingtonAbout the role
Job Details
Job Location 41st Street - Everett, WARemote Type Fully RemotePosition Type Full TimeEducation Level Bachelor's Degree - 4 Year DegreeSalary Range $25.91 - $29.66 HourlyJob Shift DayDescription
About VOAWW:
Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE trauma informed organization.
Benefits (Full time)
- Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
- Competitive compensation
- Holidays: 8 paid per year + 2 paid floating holidays
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Flexible Savings Account (FSA) medical & dependent care
- Free Employee Assistance program
- 403(b) Retirement Plan matching
- Professional Development opportunities
About Care Crisis Response Services (CCRS):
CCRS is a 24/7 crisis center offering suicide prevention, crisis intervention, and professional consultation services, including behavioral health evaluations. We provide brief crisis counseling and help clients identify appropriate services for their behavioral health crises. Our operations include regional and 988 crisis lines across Washington State.
General Function:
This full-time hourly position assesses and supports 988 Suicide and Crisis Lifeline clients, offering treatment planning, referrals, and follow-ups for behavioral health needs. Responsibilities include coordinating emergent follow-up calls from the 988 chat and text program and ensuring at-risk clients are connected to appropriate community services.
Principal Activities:
- Provide ongoing support and check-ins with callers
- Manage and coordinate follow-up calls for the 988 Suicide and Crisis Lifeline chat and text program
- Assess individual needs and collaboratively develop plans to connect clients with appropriate services
- Deliver excellent customer service in all client interactions
- Maintain accurate, professional client records and documentation
- Coordinate with Care Crisis Response Services staff to facilitate referrals from Washington State’s National Suicide Prevention Lifeline and regional crisis lines
- Process referrals and collaborate with community partners to link clients to services
- Conduct
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