Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying.

The Opportunity

Recruiting at BetterUp doesn’t scale on effort alone. As our hiring ambition grows, so does the need for the systems, structure, and data that make it consistent, fast, and measurable.

The Talent Operations Lead is the operational backbone of our TA function — and its chief builder. You’ll oversee the infrastructure that makes every recruiter on the team more effective: the automations, AI tooling, ATS workflows, and analytics that turn recruiting chaos into a repeatable, scalable system.

In this role you will partner with the head of talent and talent leads to design how our tools / systems should support the overall interview process, while simultaneously shipping the AI-powered tooling that makes those processes run without friction.

Responsibilities

Tech Leadership & Strategy

Own the recruiting tech stack — adoption, configuration, integrations, and continuous evolution across BetterUp’s current stack including Ashby, LinkedIn Recruiter, Zapier, Guide, Ezra, Slack, etc.

• Work with the Head of Talent to develop and execute on a strategic roadmap for recruiting operations

• Optimize and enable team around recruiting systems including ATS, scheduling and sourcing tools, and Claude that enhance recruiter effectiveness

• Drive full adoption and best-practice usage across all recruiting tools

• Build and maintain integrations between Ashby, Slack, Guide, Claude and Zapier

• Evaluate and recommend new tooling as the team scales — with a bias toward measurable ROI

• Own data hygiene and ATS configuration to ensure clean, reportable pipeline data

• Design recruiting workflows end-to-end with AI embedded where it creates genuine leverage, not just novelty

• Partner with IT, Legal, and InfoSec to establish governance frameworks that enable responsible AI scaling across the recruiting function

Data, Reporting & Insights

Turn recruiting activity into insight — building the dashboards and metrics that give hiring managers and TA leaders real-time visibility.

• Own the TA metrics framework: time-to-fill, funnel conversion, recruiter productivity, hiring manager satisfaction and candidate experience

• Build and maintain pipeline dashboards in Ashby and connected AI tools

• Surface actionable insights from recruiting data — not just reports, but recommendations

• Support headcount planning and forecasting with reliable, auditable data

If you have some or all of the following, please apply:

• 5+ years of experience in talent operations, recruiting operations, or a closely related field

• Demonstrated experience owning or administering an ATS (Ashby, Greenhouse, Lever, or equivalent) at an organizational level

• Experience implementing AI tooling for recruiting teams

• Hands-on experience building and maintaining integrations between HR/TA tools using automation platforms (Zapier, Make, or similar)

• Proficiency with data analysis and reporting —