Customer Account Specialist

Our core competencies include systems engineering, program management, logistics, production support, aircraft maintenance, and aviation/aerospace services. We were founded in 2015 and since our establishment, we have been attracting the best talent in our fields of interest enabling us to provide cutting-edge solutions and support to our warfighters. We understand and provide expert consultation on weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs. We know defense and we know aircraft systems.

Job Summary:

The Customer Account Specialist manages both strategic and day-to-day relationships between the organization’s manufacturing capabilities and key customers. The role focuses on supporting customer requests, coordinating internal resources, and ensuring timely, high-quality delivery of products and services while driving customer satisfaction and long-term account growth.

Essential Job Functions:

·        Serve as the primary point of contact for assigned customer accounts.

·        Build and maintain strong working relationships with customer stakeholders and decision-makers.

·        Identify potential risks to customer satisfaction and develop plans to address and resolve issues.

·        Recognize opportunities to expand customer engagement by aligning customer needs with organizational capabilities.

·        Manage contract-related activities, including renewals and administrative requirements.

·        Provide leadership with accurate forecasts and insights related to account performance and growth potential.

·        Translate customer requirements, technical issues, or concerns into actionable tasks for internal teams.

·        Work cross-functionally with other departments to ensure customer needs are addressed effectively.

Schedule:

The standard schedule is Monday through Friday, 8-hour shifts, with the flexibility to work evenings and weekends as needed based on workload demands.

Note: The duties and responsibilities described on this document are not necessarily a comprehensive list and additional tasks may be assigned to the employee from time to time; and the scope of the job may change as necessitated by business demands.

Qualifications, Education, and Experience

Required:

•       High school diploma or equivalent.

•       2–5 years of experience in account coordination, customer success, sales, or business development.

•       Experience using customer relationship management (CRM) systems to track customer activity and performance metrics.

•       Strong understanding of manufacturing customers, markets, and related technologies.

•       Excellent organizational skills with strong attention to detail.

•       Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

•       Ability to work effectively in a team environment with strong written and verbal communication skills.

•       Must be a U.S citizen.

Preferred:

•       Master’s degree in Business Administration or a related field.

•       Prior experience in a manufacturing environment.

•       Experience navigating government procurement or bidding systems, including automated or fast-track ordering platforms.

•       Established relationships with government or defense-related organizations.

•       Active Secret security clearance or higher.

•       Prior experience supporting or supplying products within a government or defense-related environment.

Physical Requirements:

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